While AI is already changing the way organizations approach many different types of automation, it’s becoming clear that agentic AI in particular will have a huge impact on process orchestration and automation. As Gartner analysts explain in Gartner Predicts 2025: The Future of Automation Is Autonomous:
“Agentic automation can augment cognitive tasks, process unstructured information, and take independent actions. These capabilities unlock new possibilities for autonomous business operations, AI-assisted development, and human augmentation. AI-powered agents will need to be coordinated, which is driving the need for platforms that better support orchestration and automation.”
– Gartner, Predicts 2025: The Future of Automation Is Autonomous, 12 December 2024
Camunda gives you the flexibility that agents require
AI agents are powerful, but without orchestration, they lack the coordination, accountability, and reliability needed for real-world, business-critical processes. Camunda’s agentic process orchestration coordinates AI agents, ensures their work is transparent, and provides the reliability your customers are looking for.
It:
- Provides full visibility into process design through a combination of AI and BPMN
- Supports seamless integrations across all process endpoints, from AI to RPA bots and more
- Facilitates collaboration between people and AI by combining AI-driven decisions with human oversight when needed
- Includes powerful monitoring of AI-driven processes and tools to continuously improve process performance
Blending different types of orchestration
Camunda’s approach to agentic process orchestration blends deterministic and nondeterministic process execution to give you the best of both worlds. You can use BPMN to model out the parts of processes that require high levels of predictability and control, and let AI agents handle work that involves creativity and proactive decision-making.
This approach works well for case management scenarios such as insurance claim handling, fraud investigation, and customer complaint resolution. Agents provide a way for you to increase the level of automation in processes where the exact steps are hard to predict, freeing up knowledge workers to focus on other projects.
Learn more
Download a free copy of Gartner Predicts 2025: The Future of Automation Is Autonomous to learn about:
- Unlocking new value by applying Al to an integrated suite of tools such as business orchestration and automation technology (BOAT) platforms
- Using AI to enhance the usability of automation platforms for software developers, low-code developers, and business technologists
- Improving the ability of intelligent document processing tools to extract insights from documents in business processes
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