Europe’s public sector is navigating a dynamic landscape. With over 450 million citizens relying on efficient, secure, and accessible services—spanning healthcare, business administration, taxation, and cross-border interactions—IT leaders face the challenge of delivering transformation at scale. Regulations like eIDAS 2.0, alongside broader modernization goals, highlight the urgency for streamlined operations.
The answer lies in process orchestration: a strategic foundation that turns complexity into opportunity.
Belgium’s Federal Public Service for Policy and Support (FPS BOSA) demonstrates this potential. FPS BOSA leverages Camunda to power initiatives like the MyGov.be app, the eDepot business platform, and the forthcoming OOTS cross-border system. This blog explores how Camunda’s approach equips EU public sector organizations to enhance services, operationalize AI responsibly, and build a future-ready framework—delivering results that inspire confidence and trust.
The public sector imperative: efficiency, compliance, and innovation
Today’s public sector must balance multiple priorities—simplifying citizen services, enabling business efficiency, ensuring cross-border interoperability, and meeting stringent compliance standards like GDPR and eIDAS2—all while maintaining citizens’ trust. Legacy systems, fragmented workflows, and manual processes often stand in the way, slowing progress and straining resources.
Process orchestration addresses these challenges head-on. It connects people, systems, and technologies into cohesive, end-to-end workflows, providing the flexibility to adapt to evolving needs. Whether it’s delivering citizen-facing apps, automating administrative tasks, or integrating AI for smarter decision-making, orchestration offers the solution to drive transformation without disruption.
Belgium’s blueprint: transformative outcomes with one platform
FPS BOSA’s success with Camunda showcases the power of process orchestration across diverse public sector use cases:
- MyGov.be app: Launched in May 2024, this secure, citizen-centric solution provides access to documents and services, aligning with eIDAS 2.0 interoperability goals.
- eDepot platform: By automating business administration processes, like company creation and modification, it reduces manual effort and boosts efficiency.
- OOTS system: This cross-border platform streamlines data sharing, ensuring compliance with the single digital gateway regulation.
With Camunda, FPS BOSA was able to deliver results in months—not years—providing faster access to services that citizens need. By orchestrating workflows across legacy systems, human tasks, and emerging technologies, FPS BOSA realized value today while being ready for tomorrow with scalable, flexible solutions.
For EU public sector leaders, this versatility signals a reliable path to modernize services while maintaining security and scalability.
Why process orchestration is essential for the public sector
Process orchestration isn’t just a tool—it’s a strategic advantage. Here’s how it empowers public sector organizations:
- Streamlined operations: Automation frees staff from repetitive tasks, as seen with eDepot, allowing focus on higher-value priorities.
- Scalable solutions: A composable architecture supports growing adoption, ensuring systems like MyGov.be can easily evolve with demand.
- Trusted systems: Built-in security fosters user trust through transparency and reliability.
- Compliance: Meeting obligations under eIDAS 2.0, GDPR, and national standards, process orchestration ensures certified and responsible data protection.
- Rapid results: MyGov.be’s five-month rollout proves transformation can happen quickly and reliably.
This approach goes beyond meeting regulatory deadlines. It lays the groundwork for modernizing citizen experiences, optimizing internal processes, and enabling cross-border collaboration.
Operationalizing AI: a game-changer for public services
AI holds immense promise for the public sector—think fraud detection, predictive analytics, or process optimization. But its potential hinges on effective integration.
Camunda embeds AI within orchestrated workflows, ensuring it operates ethically, transparently, and under human oversight. Take, for example, FPS BOSA’s initiatives: Camunda’s platform could enhance MyGov.be with AI-driven personalization or streamline OOTS with automated data validation, all while maintaining control and compliance.
Our AI-powered Copilot tool accelerates process design, empowering teams to innovate quickly and with confidence. This isn’t just about adopting AI. It’s about operationalizing it responsibly to deliver smarter, citizen-focused outcomes.
How Camunda drives your transformation
Camunda’s process orchestration platform offers public sector IT leaders a trusted partner for success with:
- Versatility: One solution for complex processes that deliver citizen services, business tools, and cross-border systems—adaptable to any use case.
- Collaboration: Visual BPMN models unite technical and non-technical teams, simplifying complex projects.
- Developer enablement: Open architecture empowers pro developers to build robust solutions, while accelerators like low-code tools and AI-powered Copilot enhance development speed, as FPS BOSA experienced.
- Future-ready enterprise architecture: Scalable, cloud-native workflows prepare you for tomorrow’s challenges.
Whether you’re enhancing citizen access, streamlining administration, or integrating AI, Camunda provides a secure, composable foundation to achieve your goals—starting small and scaling with certainty.
Your journey to a modern public sector begins now
At Camunda, we’re committed to helping EU public sector organizations deliver efficient, secure, and innovative services. Belgium’s achievements with MyGov.be, eDepot, and OOTS highlight how process orchestration unlocks potential across the board. With a proven platform that operationalizes AI and ensures compliance, Camunda empowers you to transform with confidence.
Kickstart your project in 90 days with a model trusted by public sector leaders, and book a demo for the public sector today.
Start the discussion at forum.camunda.io