That’s what NatWest Bank, a leading retail and commercial bank in the UK, set out to do with the help of Camunda. Joanne Barry, Head of Technology Fraud Prevention COE at NatWest, led off her recent CamundaCon presentation by quoting the CEO of NatWest, Paul Thwaite, whose stated goal is to “build a simpler, more integrated and technology-driven bank that is capable of even greater impact.” One of the most powerful ways to do that in 2025 is by operationalizing AI.

A complex environment

Milesh Chudasama, Digital Transformation Director at NatWest, then took the stage to set the scene. The Fraud Center of Excellence group at NatWest includes over 800 fraud center agents using an average of 14 applications per call, with over 60 tools available to them across a range of platforms.

As you can imagine, this is a complex setup and it takes a long time to train people well to provide a good customer experience and to be in full compliance with regulations. And when they leave, all that painstaking training goes with them.

The lack of standardization

Inconsistency from a lack of standardization is a big problem. This not only means that customers are not served in the same way every call, but it also means that processes are often recreated across multiple platforms, duplicating effort.

Milesh explained that a lack of orchestration is holding them back, and that “what we want to do is create a good solid process orchestration engine.” This will enable a headless architecture that they can replicate across as many platforms as they need to, saving enormous amounts of time and effort.

Unlocking the value of AI for fraud detection

NatWest is looking for AI to drive specific business outcomes. Joanne explained, “We know AI will transform our ability to deliver” these key results:

1. Increase customer engagement
2. Maximize agility
3. Drive operating leverage

To drive those outcomes, they have outlined a series of initiatives where AI can produce valuable results. As Milesh put it, the goal is to “use AI in the right way, and not let it run free… and do some stuff that can damage your reputation.”

Analyzing and digesting large amounts of data, along with writing and testing code, were powerful ways that the team is able to use AI to speed up their work and reduce their time to market. AI can also build on existing rules-based systems for something like anomaly detection, helping them detect patterns quickly and be more proactive, rather than reactive.

One exciting initiative included using AI within Camunda to move “the creation of initial BPMN diagrams to the left, so that the business generates it themselves,” which will result in much tighter business-IT alignment and accelerate the way they build processes to begin with. AI will also help the team reduce the number of applications they need to touch to solve a problem, improving the way a process is “governed and managed by a human and an AI agent” or by straight-through processing.

Disrupt and transform

AI clearly has the power to both disrupt and transform banking and financial services. The team at NatWest has identified a number of opportunities.

• Customer experience: AI can respond faster and automate more cases, improving customer satisfaction.
• Engineering productivity: AI tools can help teams write code or design BPMN diagrams much more rapidly than before, speeding up production and making collaboration easier.
• Process simplification: Features like Optimize give them data points so they can understand what works and what doesn’t, and where AI can be most effective.
• Fraud/Financial crime: Understanding patterns and which things to react to and which not to, which is critical with the reports of fraud growing daily.

One key Milesh highlighted was the ability to determine “how far you want the AI to service a customer before you break out from the AI” and hand off to a human. This is a critical step in ensuring a good customer experience and avoiding the problems of AI attempting to navigate an issue that is too complex for it.

What’s next?

Milesh noted that what he really wants his team to do is make sure the customer gets the same journey no matter how they interact with the company. “Not omnichannel,” he observed, “let’s call it optichannel—the right customer to the right journey to get the right output.” Using tools like Optimize to simplify and automate processes, and orchestrating end-to-end with Camunda to better understand processes and remove human touchpoints where it’s most effective, will help them get there faster.

See the full presentation and more from CamundaCon Amsterdam 2025

You can check out the full presentation from NatWest here or watch it below, and for more be sure to check out all the recordings from CamundaCon Amsterdam 2025.

If you liked this and wish you’d seen it live, don’t miss your chance to join us at the next CamundaCon! Register now for CamundaCon New York 2025.

The post Reinventing Fraud Detection: NatWest’s Journey to Operationalize AI with Camunda appeared first on Camunda.

If you couldn’t join in person in Amsterdam, many sessions are streaming live and it’s free to join online—so you can still catch the action! Just register at the link below, check out the agenda and make sure you don’t miss anything (be sure to filter by livestream). We’ll see you there, whether online or in person!

Update: CamundaCon 2025 Amsterdam has ended, but you can check out the videos (when available) so you don’t miss a thing!

What’s happening right now? The morning run with Bernd and the Camunda team, followed by the unconference, platform mastery series, industry round tables and more. This post will be updated again closer to when the livestream kicks off with the opening keynote with Camunda co-founder and Chief Technologist Bernd Ruecker and Bastian Körber, VP Product Management at 12:30pm CEST / 6:30am ET. See you all then!

We’re back! Once again, congratulations to everyone who took off early today for the morning run. Well done! Including our tall friend all the way on the side there, they look like a great runner to me.

Welcome!

Camunda’s Amy Johnston returned to the stage to welcome everyone to the second day of CamundaCon 2025 Amsterdam! Once again, Amy explained the traditional Camunda Selfie Screen (the first day’s selfies are already up and on display, tag your selfies with #camundacon and #selfie to join!), the Camunda and sponsor booths, available silent disco-style demo business break presentations (listen with headphones as you grab a coffee), and of course how to access the WiFi and Slido for questions. Amy also covered our code of conduct and how you can fill out your “passport” with stickers to help us decide where charitable contributions we’ll be making will go.

Next up, she welcomed Camunda Co-founder and Chief Technologist Bernd Ruecker and Bastian Körber, Camunda’s VP of Product Management, to the stage for today’s opening keynote.

Day 2 Opening Keynote by Bernd Ruecker and Bastian Körber

Bernd and Bastian took the stage and without further adieu, Bernd declared: “theory is gray, let’s get to a live demo.” Camunda CTO Daniel Meyer had introduced the concept on stage yesterday of an AI Agent that can assist with loan generation, including by sending the user emails and much more. It’s time to see it in action.

Bernd and Bastian began by making a request for an appointment and demonstrated how the bot replied, including with a specific request to request three timeslots for an appointment—which only required a very simple natural language request in the element documentation in your BPMN.

For particularly tricky cases, of course, the AI Agent will consult a human expert. However, the AI Agent is self-learning, which means after you tell it how to handle a given situation, it will learn from that experience and eventually no longer need to ask an expert about it. Bastian noted that this actually makes a live demo a bit tricky, because if you test out the demo environment to make sure it’s working, well, you can’t ask that question again live! Fortunately, Bernd was able to give the Agent a tricky situation about an unfortunate conference speaker who just lost his job.

Bernd then noted that this had only been a live demo so far, what about livehacking? So he added a task to greet CamundaCon with every response going forward. As part of this demo, they also displayed Camunda’s new RPA capabilities in action, showcased how Optimize can be used to help you understand your process and understand costs, and much more. If you couldn’t see it live, don’t miss the recording to see all of this working live on stage.

Zooming out a bit, Bastian then talked about the power of Camunda’s ad-hoc sub-process, explaining why Camunda believes AI Agents thrive within BPMN and function better that way than as purely standalone agents (which is how many organizations are implementing AI). He explained that there are four primary capabilities that the Camunda Agent has—the LLM of course, but also memory, tool access, and critical guardrails.

Bernd highlighted the flexibility of Camunda’s approach. Not only can you adopt many different patterns, including multi-agent orchestration (a tool can be an agent itself, and parent agents can coordinate globally while sub-agents plan locally), but you also have the ability to customize as much or as little as you want based on the needs and skills that are in play. Pro-code, no-code, and everything in between—you choose. This is the multi-layer coding experience.

When it comes to Camunda’s approach to AI Agents, Bastian noted that Camunda generally advises to “use workflows when possible, and agents only when necessary.” He also explained the benefits of creating the “deterministic sandwich,” where you have specific flows before and after the agents operate, so you can best control and understand their actions.

Bastian and Bernd closed by highlighting the upcoming Camunda 8.8 release, which includes features like the FEEL copilot, greatly simplified installation and much more. They also displayed the email AI Agent blueprint that is available today and runs on the latest Camunda alpha that was released two days ago—so you can play around with it today.

There was a lot to take in from this keynote, so be sure to check out the whole recording to dig deeper when the videos are shared soon! And don’t forget to check out a new book Bernd co-authored recently, Enterprise Process Orchestration (attendees can grab a copy on site).

Guest Keynote: Four Lenses to Make Process Orchestration and AI Work

Bernhard Schaffrik, Principal Analyst at Forrester was invited to the stage next to give his perspective on how AI is being used today. He led off with a glimpse of a utopian future of what AI can do—where we’re all sitting around sipping drinks while the AI does all the work—but we’re not getting there anytime soon. In the meantime, companies have been experimenting boldly with AI in 2024, noting that he had just about no conversations with business leaders that did not touch on it. This experimentation will only continue.

Schaffrik shared a prediction that in 2025 25% of automation projects will combine cognitive and physical automation—or in other words, robots. He gave an example of supermarket upstocking, which now is largely manual, but which can be further automated with the use of a robot. Generative AI will help robotics move past high-volume, low-skill operations and into more complex interactions since they are better at understanding ambiguity.

Another prediction was that in 2025, only 1% of core processes will run on generative AI. Why? There is still too large of a trust gap. That means deterministic orchestration will still be in charge through this year and that the world where generative AI makes these critical unstructured decisions will have to wait. Schaffrik also identified siloed work as a damper on efficiency, and noted that process orchestration is a fantastic way to break these down.

So how do we get to the future where we are maximixing Agentic AI? There are four lenses that Schaffrik wanted to share to help us understand this question.

Thinking about the value of an AI more than just the cost—treating your AI agents like new hires that you have to onboard, coach and train, but who will deliver huge value over time. Knowing when to use AI and not trying to put it everywhere. Breaking down data silos to unlock AI’s strengths. Solving the trust gap with a blend of deterministic and non-deterministic approaches. These are all fascinating layers to examine when incorporating AI into your workflows.

Schaffrik closed with a quotation from Jamiroquai, a 90s UK band with a song called “Virtual Insanity.” The quote was essentially about how we need to make the future work for us, and not against us. This may require a trip to YouTube for more research! A great thoughtful talk with some very helpful Q&A at the end.

AI Agents and BPMN: Orchestrating the Predictable and the Unpredictable

Bastian rejoined us on the stage to dive deeper into how we can use AI Agents and BPMN to generate value today and in the future. Many people are asking whether it’s time to shift to a fully autonomous world, or are we not ready yet and we need to stay in the reliable deterministic world we know? The answer is that it’s not an either/or choice—it’s better together.

Bastian emphasized that AI Agents thrive in BPMN, not as standalone apps. “We’re not there yet,” Bastian noted. As Bernhard Schaffrik noted earlier, only 1% of core processes will rely on generative AI in 2025. The way to get real-world value today with agentic orchestration is with a blend of deterministic and dynamic orchestration.

Observability is key for building trust and enabling AI to be involved in important processes today. In Operate, Camunda already provides an end-to-end trace tree and zero-downtime fixes, and through Optimize, you can build dashboards to help you understand your costs and bottlenecks. With BPMN and Camunda, you can trust that you know what your AI Agents have been doing, which is not only critical for audits and compliance but also for training and improving.

Bastian spoke about new connectors that Camunda recently debuted that enable AI Agents to operate and have a long-term memory, and you can explore these today, but he cautioned that AI is not magic. Think first, code later. Design thoughtfully, including with a “guardrail sandwich” that surrounds an agent with a deterministic task on one side and deterministic validation on the other. There were many other key points here, all great things to think about. Check them out and hear the Q&A in the full presentation.

ICYMI

• Climbing the Mountain: How LBBW is Achieving Digital Transformation via Enterprise Process Orchestration, Benjamin Fürnrohr, Senior Consultant at Novatec Consulting (now part of CGI) and Nils Kaufmann, Head of Process Automation at LBBW led this session about how LBBW (Germany’s sixth-largest bank) began its journey towards Enterprise Process Orchestration along with Novatec Consulting. Gain insights into LBBW’s journey toward Digital Transformation and see how Camunda 8 will play a key role in the company’s plans going forward.

Clearstream: Orchestrating D7 Digital Securities Services supported by Camunda

Next up, Julia Blankenberg, Head of Cloud Office, Tools & Orchestration at at Clearstream, and Jürgen Witzel, Project Manager at Deutsche Börse AG joined us to talk the next step in the digital transformation of the Germany-based trading marketplace. Witzel spoke about how the progress for the exchange is much like that in other industries, moving from in-person only to becoming increasingly digitally accessible.

D7 is an improved way for Deutsche Börse AG to offer institutional-grade market digital and tokenized securities insurance. Clearstream processes over 1 million transactions daily with funds from 55 countries. These are large, high volume, global and highly regulated areas—the complexity involved goes without saying. Digital issuance of securities on using D7 is growing rapidly and scalability and security are critical.

Blankenberg then spoke to more of the technical details, describing their decision to change over time from a choreography-based approach to a microservices orchestration approach with Camunda at the center. This gave them end-to-end process visibility, as well as improving the ability to monitor SLAs, discover issues, improve customer service and have a faster time to market. Witzel emphasized that they also now use Camunda Modeler to model all D7 processes end-to-end, including legacy interactions, which is a huge added benefit.

The roadmap for future improvements includes expanding to other European markets, incorporating blockchain transactions (the DLT solution pictured above), and more. Check out this full talk to learn more about how Camunda 8 has played a critical role in helping this financial services organization grow and provide better service to their customers.

ICYMI

• How British Telecom’s next-generation broadcast network relies on Camunda – Ajit Dani, Principal Solutions Architect and Shunxiang Yao, Senior Software Engineer at BT Group talk about the development of Vena, BT’s next-generation service delivery platform for broadcast video distribution in the UK. Vena was created to provide best-in-class performance for media traffic, and to empower customers to self-serve. See why British Telecom relies on Camunda to power Vena, and dive into the benefits of process orchestration and automation for the organization and its customers.

Business Breaks

Next up for our in-person guests, we have our silent disco-style Business Breaks: Powering the digital factory: How Camunda 8 supports Sonepar through checkout process orchestration with Mohamed Elhabib, Solution Architect at Publicus Sapient and Samrawit Yoseph, Director – Product Owner Lead at Sonepar, and Supercharging process discovery with AI-powered landscapes with Eric Lundberg, Senior Product Manager at Camunda.

For our online readers, this is a good chance to stretch your legs. We’ll see you back here shortly!

Transforming digital banking processes with orchestration and automation using Camunda 8

Yuvraj Keenoo, Tech Lead and Bholanathsingh Surajbali, Engineering Lead at MCB (Mauritius Commercial Bank) took the stage next. MCB is a multi-national bank operating in 10 countries with over a million customers. Keenoo started by asking what it would look like if every interaction was automated but also every decision was made in real time? How would that make you feel? Little by little, he said, we are getting there and working towards that.

What was holding MCP back from that today? Surajbali and Keenoo noted several issues: lots of siloed processes with no visibility, time consuming identity verification, disconnected systems with lots of manual work and compliance challenges. To lay the foundation for change, they focused on customer experience. Goals included improving turnaround times, the need to be digital and scalable and omnichannel, as well as compliance and risk reduction. They set business goals of providing 24×7 self-service options, quicker response times and scalability.

Keenoo laid out their goals with hyperautomation, with an orchestration layer connecting numerous critical tasks throughout the system. It’s an excellent vision, but as Surajbali noted, it couldn’t all be done at once. They needed to go step by step.

Surajbali went on to explain how a number of microservices, orchestrated by Camunda, can now communicate with APIs, RPA and IDP to greatly enhance a number of key processes. They walked through four use cases in some detail, including onboarding, document classification, faster processing of high-volume documents and account to account transfers.

The results? A huge decrease in onboarding time thanks to IDP (from 70 minutes to 25 minutes), a frictionless digital submission process for users, and a 64% reduction in employee processing time per application. Overall, as they note, “automation is a journey – it’s about constantly evolving and improving.” Their big message to anyone who has not yet embraced automation is to just get started somewhere. Be sure to watch this video to see some innovative examples of automation that are delivering real value in a complex market.

ICYMI

• Empowering Automation: Smarter Orchestration with Camunda – Discover how Camunda’s business orchestration and automation technologies are enhancing task automation. Calvin Robbins, Senior Manager, Product Management and Sahil Bhatoa, Senior Software Engineer – Full Stack at Camunda explore how IDP and RPA integrate seamlessly into Camunda’s platform, driving faster and smarter end-to-end workflows and streamlining automation.

Fireside Chat & Closing

Finally, Amy welcomed Jakob and Bernd to the stage for what will be the final time (how are we already here?). She opened the conversation by asking Jakob about the overall impressions they’ve been hearing about everything Camunda has debuted around agentic orchestration? Jakob said he’s never experienced how much interest he’s seeing right away around agentic orchestration. In the past, it tended to take some education over time but this is really different—the value is obvious. He wasn’t hearing questions about whether companies want it, it’s more about how we can implement it safely and successfully. The feedback on how we’re going about it has always been very positive, particularly the blend of dynamic and deterministic by blending BPMN with ad-hoc sub-process. It just doesn’t exist anywhere else and it’s exciting to hear that from other people.

Amy noted that she was glad organizations were valuing this approach, she wants her bank and healthcare companies to be cautious and not just hand everything to AI. Bernd noted that it reminded him of the early embrace of microservices. Technologies like this aren’t magic solutions to everything, but with the correct orchestration, they can accomplish a tremendous amount.

Bernd reflected that he really enjoyed seeing the developers in the hackday—there were 81 of them!—were building agents in a fun and playful way and seemed to be enjoying the process. He appreciated that people seemed to be understanding not just the why but the how of building AI agents. Amy added that she thought it was so cool that everyone was using a technology that we literally announced two days ago, which is not something that all vendors can say—you can really use what we announce, even the alphas.

Jakob also highlighted that the embrace of recently released features such as IDP and RPA has also been excitingly strong, with dozens of companies already deploying them to production only a few weeks after they became GA in April. Since Camunda typically orchestrates mission-critical processes there is often a slower adoption period, but the backbone of orchestration seems to be helping companies incorporate some of these new additions faster than ever before. The momentum is incredible.

As for final takeaways, Bernd recommended people check out the blueprints and just get started and play around to see how the new additions can help you. He also summed up CamundaCon in two words: Energy and enthusaism. Jakob was excited to see the adoption by both business and IT and thanked everyone for attending and also all Camundi who helped make today happen.

Thanks for coming!

Thank you to everyone who attended and helped make today happen! Your smiling faces in the selfie wall are a sight to behold (and don’t worry, there’s still time to tag your #camundacon #selfie photos!). For anyone who couldn’t join or who missed a session they wish they could have attended, be on the lookout for the video recordings of the talks to come out next week.

See you next time in New York!

That’s it for CamundaCon 2025 Amsterdam! CamundaCon returns on October 7th and 8th in New York City! Don’t forget to register now, and we’ll see you there!

The post CamundaCon 2025 Amsterdam Day 2 Live Blog appeared first on Camunda.

We hope you’re as amped up as we are for CamundaCon 2025 Amsterdam—the first time CamundaCon has ever been to this great city—which kicks off online in mere minutes! Just like at the previous CamundaCon in New York City, we’ll be bringing you the latest updates from the event live as they’re happening. Be sure to check back frequently as we’ll be updating this post throughout the day.

If you couldn’t join in person in Amsterdam, many sessions are streaming live and it’s free to join online—so you can still catch the action! Just register at the link below, check out the agenda and make sure you don’t miss anything (be sure to filter by livestream). We’ll see you there, whether online or in person!

Update: CamundaCon 2025 Amsterdam has ended, but you can check out the videos (when available) so you don’t miss a thing!

The hackday and live masterclasses taking place in person in Amsterdam will be wrapping up shortly. The main event begins with the opening keynote at 12:30pm CEST / 6:30am ET. Stay tuned for more updates here!

For those of you at the hackday, you may have caught a glimpse of this svelte gentleman working the room. As always, Niall is here to help.

The countdown is on! Get excited, we’re about to begin here in Amsterdam.

Welcome!

Camunda’s Amy Johnston welcome everyone to CamundaCon 2025 Amsterdam! Excited to be in Amsterdam for the first time in a historic building, Amy explained the traditional Camunda Selfie Screen (tag your selfies with #camundacon and #selfie to join!), the Camunda and sponsor booths, available silent disco-style demo presentations (listen with headphones as you grab a coffee), and of course how to access the WiFi and Slido for questions. Amy also covered our code of conduct and how you can fill out your “passport” with stickers to help us decide where charitable contributions we’ll be making will go.

Next up, she welcomed Camunda co-founder and CEO Jakob Freund to the stage.

Opening Keynote by Jakob Freund

Jakob led off by thanking the absolutely packed room you can see above for attending, and then taking us through a brief history of the evolution of process automation. Essentially, in the early days, task automation was isolated and local, and created a value trap—quick wins that ended up leading to technical debt when organizations tried to modernize and eventually orchestrate the whole process.

Agentic orchestration

Camunda has always been about breaking you out of that value trap with end-to-end orchestration, and with the new ability to incorporate dynamic orchestration we can now take that approach much further. By combining deterministic orchestration (straight through with predefined rules) with dynamic orchestration (which is less structured and where an AI agent can make decisions), you get something new: agentic orchestration.

Trade reconciliation and the challenge of T+1

Jakob then invited Lars Tandrup, Partner/Principal at our partner EY, to talk about a solution to a difficult problem in financial services—reconciliation of trades. New regulations in the US mean this has to happen within 24 hours, and many companies have tens of thousands employees dedicated to tackling this manually today. Implementing agentic orchestration delivered a seven-fold (wow!) increase in the ability of users to handle trade reconciliations, and a 98% reduction in cases that go beyond T+1 (and would incur fines for being too slow). This is a powerful story, and Lars will be talking on a live streamed session later today to dig in deeper, definitely won’t be missing that one.

How agentic orchestration works in Camunda

Daniel Meyer, Camunda’s CTO, then took the stage to showcase a little more of how agentic orchestration works behind the scenes. Dynamic orchestration is realized by agents and can change—which is different than simply incorporating AI into a deterministic process. In screenshots from a demo (which will be shown live tomorrow!), he explained how easily an LLM could, for example, send emails automatically based on unstructured user requests. But he also demonstrated the value of BPMN in how easily you could simply add a user task before the email goes out if you want a human to review first.

Then Daniel posed the question—so is there still a place for deterministic, straight-through processes? The answer is a resounding yes. For example, SIM card activation is a critical process for telecommunication companies, and the standard is that it is routinely completed in less than one minute. This is not a candidate for dynamic orchestration. However, exception handling is still a problem. When something goes wrong, the usual procedure is to kick out to a manual check. This is an agentic orchestration opportunity where it can still help.

Other examples

Several other speakers than demonstrated some fascinating examples. Andre Bal, Director of Supply Chain and Automation at Payter recently partnered with Edwin Nooijen, Partner Manager at Incentro to use agentic orchestration to reduce the workload for the humans and dramatically improve the service level to customers. Dr. Leander Fielder from NordLB spoke to how they created essentially an center of excellence for AI and realized the value of combining deterministic processes with dynamic processes along with humans in the loop to provide guardrails for AI. These are exciting stories of agentic orchestration already being used in the market today.

Don’t wait

Jakob’s final message was not to wait. The autonomous enterprise of the future is coming, and agentic orchestration is not a pie in the sky. It’s here, today, and it’s only becoming more and more common and more powerful. Look into it, talk to us, and let’s see what we can do together.

Reinventing Fraud Detection: NatWest’s Journey to Operationalize AI with Camunda

Joanne Barry, Head of Technology Fraud Prevention COE at NatWest and Milesh Chudasama, Digital Transformation Director at NatWest then talked about how NatWest is operationalizing AI for fraud detection and more. Milesh talked about the importance of an “opti-channel” mindset (rather than omni-channel), helping the customer to always get to the right channel at the right time.

Innovation by Cooperation | Rabobank’s approach on banking for the future

Fred van Pouderoijen, Head of Tech Payments & Savings at Rabobank next took the stage to talk about how they are using AI today. From copilots and chatbots for software development, operational efficiency, and customer service and more, Fred spoke about the benefits they are seeing today. In the future he sees a huge opportunity in using it to assist with anti-money laundering and KYC, as well as financial advising.

How HSBC redefines the customer journeys at scale with Camunda

Dan Avidan, Lead Platform Architect at HSBC was up next to talk about how HSBC worked to improve their customer journey flow with process orchestration at a massive scale. HSBC is a large and global bank, with over $3 trillion in assets, over 41 million customers, and operating in 58 markets. Avidan took us through the complexity of their legacy structure and the challenge of needing to scale across a large global market.

A key goal was empowering the business to do everything from designing, to monitoring, to optimizing and more. Avidan spoke about how two value stream use cases are already live with Camunda (with four more coming this year), how they have enabled BPMN usage across the company, and the infrastructure they have put into place to handle it. He also shared a lot of lessons learned, food for thought, and excitement around upgrading to 8.8 soon. Check out the full recording to see how a large, complex and highly regulated environment was able to simplify and gain huge efficiencies using Camunda.

ICYMI

• From Zero to Traffic: Rolling out carrier network with Swisscom and Camunda – Swisscom transports the major share of Switzerland’s internet traffic. In this session, which was not streamed but will have a recording available after the event (be sure to sign up to receive the link!), you’ll learn about both the high-level business processes, the low-level hardware requirements, and how Camunda was adopted by developers within the company.
• Hackday Presentations – These were also taking place along with the two talks above. While they are not recorded, in-person attendees were treated to many fine presentations as always, and we hope online readers enjoyed a taste of what the hackday was like above.

Digital transformation at Halkbank: Enhancing operational efficiency & customer experience with Camunda

The next session was led by Gülefşan Yildirim Başaran, Unit Manager, Core Banking Software Development at Halkbank and Ibrahim Küp, Senior Software Developer at Halkbank. Halfbank is among the largest banks in Turkiye, with 18 million customers, 23,0000 employees and over 1,000 branches. Başaran explained that, as with their peers in the industry, they are facing challenges such as rising transaction volumes, evolving customer expectations, and rapidly changing regulations. Halkbank is using Camunda as a critical platform for solving these challenges.

Küp went on to talk more about the challenges they had with their legacy systems and their efforts to digitally transform. Went it came to a process orchestration solution, they had key requirements, including following open standards, transparency, strong performance and the ability to operate in harmony with their existing Anka framework. Camunda was the solution that met these requirements, including the ability to work with a highly customized taskpool application.

Money transfers are critical for banks but to come with challenges. Başaran detailed the process behind the 50,000 money transfer transactions Halkbank receives daily, the difficulties they have and how they resolve them. Using Camunda and AI, they were able to achieve some impressive results (see below), with 60% of transactions now completed with no human correction.

Başaran next shared some key takeaways, including that BPM is not a one-step journey and the benefits of improved business-IT integration. Küp closed the session with an overview of their migration plans to Camunda 8, which they are excited to do to gain horizontal scalability and handle higher volumes with faster response times.

ICYMI

• Scaling with Process Orchestration: Building a SAFe operating model with Camunda – In this session (not streamed but recorded), Learn how CityFibre and BP3 built a scaled agile framework (SAFe) IT operating model and integrated Camunda, which along with a CoE enabled them to scale effectively while enhancing operational agility and helping businesses thrive in fast-paced environments.

Business breaks

Next up for our in-person guests, we have our silent disco-style Business Breaks: Keeping Secrets: Mastering Secure Process Automation at Scale With Vault by Stefan Schultz and New Harbour: Transitioning Dutch pensions with Tiese Barrell and David Klein. For our online readers, this is a good chance to stretch your legs. We’ll see you back here shortly!

Tracking T-Systems Austria’s journey to Camunda 8 with myProcess Automation Platform

Lukas Fröhlich, Teamlead Automation at T-Systems and Mohamed Aly, Senior Solution Architect and Backend Developer at T-Systems joined us next to talk about their migration path to Camunda 8. T-Systems Austria is a subsidiary of T-Systems, a very large global IT services provider. In 2024 they had about 60,000 processes started and around 220 process definitions on Camunda 7 being managed by an automation team of 8, but there were many advantages to upgrading to Camunda 8—like the unified REST API, for example—and the team was eager to get started.

Aly spoke about how the initial approach—to migrate all processes and then turn off Camunda 7—was complicated due to the number of running processes they had in place. So they made the decision to run the two in parallel, enabling them to move faster and more safely by going one process at a time. Aly went on to describe various challenges in terms of infrastructure, versioning, topic limitations and more and how they overcame them. He also took us through the implementation in detail, including working with alpha versions and help received from Camunda support. Helpfully, the slides featured the month that each step was taken, giving us a great sense of the timeline here.

Fröhlich then led us through the final steps for the migration, including how they selected a meaningful use case to migrate and a demo that provides insight into how the use case is actually running in parallel and how it works in practice. While this is using an alpha version for now, he concluded with their plans to go to production with the next major release of Camunda in October, converting use case by use case (in the slide above, the use cases are moving to the right).

The Q&A session for this one had a lot of great questions as well. Don’t miss the full recording of this one for some amazing insights.

ICYMI

• Catching thieves with Camunda: A Rabobank FEC Tech story. In this session (not streamed, but recorded), you’ll learn how Rabobank uses Camunda to orchestrate key security processes in order to successfully fight financial crime and protect the bank’s customers and stakeholders. You’ll explore a crime-fighting process from inception to production.

Fast-Tracking Growth: Danica’s Digital Journey in Pension & Insurance with Camunda

Danica, which is a subsidiary of Danske Bank with over 750,000 customers, was looking to embrace more automation and speed up its growth. Janus Kierkegaard, Head of Business Process Transformation at Danica, and Lee Kiew Seng, Head of Orchestration & Integration at Danica, took us through their story. A particular challenge they faced was a high level of demand every year on January 1st, which resulted in a large backlog that took them months to clear out. This was not an ideal customer experience and something they turned to Camunda to address.

Kierkegaard started by talking about the business problems, and how a big part of the solution was not just the technology, but about explaining the value Camunda could provide and getting other departments fully on board. This includes gaining a full understanding of existing business rules and processes and how they can be simplified and improved. They took it step by step and it got easier as they went (be sure to check out the slick Lego animation in the slides that demonstrates this ).

Lee Kiew Seng then explained on a more technical level some of the advantages Camunda provided them. I can’t capture them all here, but there are quite a few fascinating slides and demonstrations of the BPMN flow in action, so don’t forget to check out the full recording to see the full details.

And what’s next for Danica? They want to reimagine the health care and claim process target solution with Camunda and AI. They’re excited for the impact this can have in 2025 and beyond. They also shared their lessons learned from both the business and IT side. There are sure to be helpful insights in this talk no matter your role.

ICYMI

• Navigating a complex transition: Migrating business workflows from Camunda 7 to Camunda 8 in financial services – Marcin Osiecki, Senior Director / Distinguished Engineer at BNY, explained challenges faced when migrating workflows from Camunda 7 to Camunda 8 in a highly regulated industry like financial services. See how BNY met these challenges to support long-running processes, meet audit requirements, and provide resiliency and reliability. If you weren’t there in person, don’t miss the recording of this event.

Elevating Agentic Orchestration: How Camunda Partners Address Real-World Challenges

Frederic Meier, SVP, Sales at Camunda led off the next session by recapping the importance of agentic orchestration and how it can address concerns around using AI in truly critical processes by providing guardrails to help harness the dynamic value of AI. He then announced the launch of a programmatic approach to release new agentic orchestration solutions co-built by partners quickly. He invited all partners to participate and was excited to showcase several in this talk.

Frederic welcomed Erwin van der Horst, Northern Europe Commercial Leader, Process Orchestration and Enterprise Integration at Cognizant, to the stage next to talk about a solution that Cognizant has delivered for agentic AI-assisted quality auditing. Previously, auditing a support would 138 minutes per audit on average. A demo showed how this time can be reduced to 8 minutes per call, allowing for full auditing of calls rather than the spot-checking that is currently standard practice. He cited a 40-60% reduction in audit cycle time, 20-30% increase in auditor productivity and 30-50% reduction in overall costs.

David Brakoniecki, Chief Delivery Officer at BP3 joined us next to talk about how agentic AI can impact compliance monitoring use cases by taking the example of Health Care Professional meetings. He talked about the challenges of compliance, which is often underfunded despite the growing complexity of the compliance landscape—at least, until there is a costly issue. It is also extremely manual and expensive. Brakoniecki highlighted how AI (paired with guardrails around DMN/BPMN) can get us from auditing a sample to true monitoring, and take a lot of low-value work off the hands of expensive compliance officers.

Next up, Edwin Nooijen, Partner Manager at Incentro, took the stage to talk about Payter’s unattended payment terminals (which was touched on back in the keynote) and how Incentro was able to help them. This included a great video demo (pictured in the keynote) showing how they significantly decreased time spent by customer support on each problem, and significantly sped up the time to a response at the same time, leading to vastly improved customer service and NPS values (not to mention happier employees).

Lars Tandrup, Partner/Principal at EY stepped up next to discuss the solution EY has built using agentic orchestration to make trade reconciliation easier and faster. This is also a solution that was touched on back in the keynote, and Lars was excited to be able go into more detail here. The reconciliation process right now is extremely manual, and employees tasked with this typically only resolve 6-10 cases per day. EY reimagined the process to see how much manual work you could pass off to an AI agent, shifting the majority of the process (see the center swimlane in the slide) away from manual user tasks towards automation. The result is a 7x boost in the number of cases an employee can handle and a huge drop in costly errors.

ICYMI

• Streamlined impact: Building and maintaining media supply chains with Camunda 8 – Tom Oellerich, Product Owner Media Supply Chain at ZDF Studios talked about how to navigate the complexities of international content distribution, which is crucial amidst the ever-present “Streaming Wars.” Discover how ZDF Studios builds and streamlines its cloud based media supply chain with Camunda 8, achieving flexibility and control over their program catalog while minimizing technical maintenance. Recording will be available.
• Our journey from Custom Engine to the Camunda 8 Universe – Jan Philipp Piekuszewski, IT Product Manager Business Process Automation at Hapag-Lloyd AG and Monika Sane, Process Performance Manager at Hapag-Lloyd AG spoke about the strategic journey Hapag-Lloyd is on to enhance its process automation capabilities, aiming to move from a custom-built engine to an advanced, scalable solution that extends across systems. Explore their migration path from that custom engine to Camunda, the architectural foundation built on self-hosted Camunda 8, the the business value through process analysis in Optimize, and more. Recording will be available.

Aftershow, Exhibition & Networking

That’s it for today! In-person attendees are now off to an aftershow for snacks, drinks and a chance to talk more with fellow attendees and speakers. Don’t forget to tune in tomorrow, either to the live stream or to the day two live blog (or both!). And for those of you in Amsterdam who are brave enough, don’t forget about our traditional morning run with Bernd and the Camunda Team .

If you’re in person, be sure you don’t miss the platform mastery series, industry round tables, the unconference and more tomorrow morning (local time) before the livestream kicks off with the keynote from Camunda co-founder and Chief Technologist Bernd Ruecker and Bastian Körber, VP Product Management at 12:30pm CEST / 6:30am ET. See you all then!

Update: CamundaCon 2025 Amsterdam has ended, but you can check out the videos (when available) so you don’t miss a thing!

The post CamundaCon 2025 Amsterdam Day 1 Live Blog appeared first on Camunda.

Using software to help close the automation gap for small and medium enterprises

Switzerland consists of 26 cantons (federal states), each with its own set of tax regulations. At the 2024 CamundaCon in New York, Marcin and Jerzy explained how they used Camunda to build a “digital accountant” called Luca that helps small and medium enterprises automate and optimize processing for paper accounting forms.

Building a solution to automate multiple clients’ accounting rules

The team had to solve several challenges to develop a solution that would be useful for different organizations and industries. The solution needed to understand tax regulations for each canton and support the multiple official languages of each—a varying combination of German, Italian, French, and English.

It also needed to understand basic accounting principles and learn how to apply those principles in the right context for specific organizations and document types. Plus, it needed the ability to detect accounting items from scanned documents and classify tax-related items correctly for the Swiss system; creating structured data from unstructured content. Transparency was also essential. The business processes and decision models needed to be auditable for regulators.

Because the solution would be hosted in a multitenant environment, the team also needed to ensure secure communication for tenants and subtenants, as well as with Bexio (business software for small businesses and startups) and other accounting systems. And like any good software solution, it needed to be agile and flexible enough to change as tax laws change.

Creating a collective decision model

The development team wanted to create a model to orchestrate manual and automated tasks and use decision tables to store the tribal knowledge of human accountants. Based on BeOne’s demonstrated experience supporting hundreds of thousands of business users with Camunda-built business processes, they were confident they could use Camunda’s BPMN and DMN capabilities to create an agile, dynamic, multitenant solution.

First, they collected and analyzed manual accounting decisions for tasks requiring human assistance. Next, they developed a model to predict behavior and provide automated services based on those predictions. The model also assists with manual decision-making. Finally, they created a feedback loop synchronizing manual and automated tasks, creating a self-sustaining decision model.

The decision model uses decision tables with rules for product determination, product groups, accounting groups, and tax rates. Each table is powered by a combination of rules from the feedback loop and sources like machine learning.

The result is a solution that applies business processes and subprocesses to orchestrate and automate invoice classification and posting from end to end. It can scan and classify documents, recognize invoice items within a document, verify the supplier and payment, detect accounting items and tax rates, make an accounting entry, and post to the accounting system.

If the document and the booking are clear, the solution can post without waiting for confirmation from an accountant. If any information is unclear or requires confirmation, it asks for manual input or verification and stores that knowledge. As feedback increases, the level of automation increases.

Example of the solution’s end-to-end process flow

As the solution is deployed in a multitenant architecture, the team manages the complexity of data security and rule-sharing among multiple clients by establishing tenants for accounting offices and subtenants for their customers. Information from each tenant is shared to a central decision model, then that decision model is used to automate the tenant’s processes.

With this structure, the solution can remember and apply rules and decisions specific to each client and their documents.

Improving automation and efficiency while reducing risk

“Our model is not just win-win but win-win-win.” – Marcin Makowski, CEO, BeOne

Luca’s development team succeeded in building a solution that uses collective human knowledge to accurately execute complex accounting decisions. Its robust decision model provides an auditable knowledge base that applies decisions learned through client use to continually improve the classification of documents and expenses.

The team and their clients are realizing benefits from this model, including:

• Quality, stable processes for items posting in compliance with complex regulations
• Efficiency from the quality of process data and reduction of mistakes
• Risk mitigation through the introduction of control rules
• Transparency from auditable rules and records
• Processing speed delivered through well-performing decision tables, even in tables with up to 1 million rules
• New services developed as a result of well-functioning decision tables

Unique to the business model, clients only pay a fee if Luca delivers an expected outcome—typically, time savings calculated by the automation rate of the process instance. This approach gives small and medium enterprises in Switzerland access to an automated accounting service at an affordable price.

Overall, as Marcin explained, “Thanks to the collected human decisions, we improve the level of automation and reduce decision fatigue for employees, giving them more time and energy to work on more important tasks.”

Refining the model through human training

Marcin and Jerzy showed how a collective decision model can be a versatile, cost-effective way to automate complex processes for multiple users with different requirements. They also demonstrated how taking a dynamic and iterative approach to developing decision-making capabilities allows an organization to go to market with a set of general rules and then expand and refine those rules through user input.

In Luca’s case, once accountants began using the solution, it was able to collect their input via the feedback loop and improve decision-making and automation.

This approach has an advantage over using knowledge gleaned from generative AI because it is true instead of theoretical. In other words, Luca generates correct decisions because it is trained on manual decisions from human accountants. The differentiator in their solution—the human decision—is at the heart of their process.

Inspiring developers to look for new process automation opportunities

This CamundaCon presentation provided an interesting example of how to use a collective decision model to create new automation opportunities for small and medium enterprises. As Jerzy and Marcin pointed out, the amount of unstructured data within organizations continues to increase and, along with it, opportunities to find new automations through interpreting and adding structure to unstructured data.

To see more details on this project, watch the full session replay. Then, check out other CamundaCon presentations for inspiration on new ways to use process orchestration and automation to solve your most complex problems.

Join us in Amsterdam

The next CamundaCon is almost here! It’s not too late to join us on May 14–15 in Amsterdam. Or get ahead of the game and register for CamundaCon 2025 in NYC this October.

The post Building a Collective Decision Model for Complex Automations appeared first on Camunda.

For example, of the 800 senior IT decision-makers surveyed for our annual State of Process Orchestration & Automation report:

• 82% say miscommunication between teams leads to the wrong thing being built and/or rolled out to customers—up from 68% in 2024.
• 77% say the time it takes to design and agree upon process changes is a bottleneck at their organization—up from 73% in 2024.
• 62% say business users and IT cannot easily collaborate on individual processes and/or projects—up from 58% in 2024 who pointed to a disconnect between IT decision-makers and business leaders around their processes.

Poor cross-functional collaboration can threaten project success. It can also result in the wrong solutions being built, costly rework, and a frustrating experience for delivery teams and their customers.

What can leaders do to help disparate teams and stakeholders work more collaboratively and align more successfully on their process automation initiatives?

Camunda’s Helen Park, senior GSI partner director, posed that question to a panel of process automation and digital transformation experts at the 2024 CamundaCon in New York. Let’s go over their key takeaways.

Actionable advice for improving cross-functional collaboration

Set a collaborative tone right from the top.

1. Establish a shared vision and goals

Focus on the common goal, and ensure all stakeholders align on the same vision and outcomes. Clearly explain the purpose and goals of the project, how automation benefits the organization as a whole, and how those benefits tie back to the teams’ and organization’s charters.

“… human interactions, human communications, and planning for everybody to see the same vision and the goal to achieve the outcome—in most of these large process automation initiatives, that becomes the key success factor in terms of deciding the fate of the outcome.” –Prashant Gaonkar, V.P., Global Strategy and Planning, Enterprise Platforms, Cognizant

2. Foster vertical and horizontal alignment

Drive vertical alignment by clearly communicating the vision from the C-suite. Improve horizontal alignment and ensure collaboration across business, IT, and operational teams by selecting the right projects and technologies, communicating requirements for each team, and tracking and sharing the value delivered to project stakeholder teams.

“View alignment and collaboration across two axes. One is a vertical axis where you have to have a C-level vision that actually drives the effort and is clearly articulated and disseminated throughout the entire organization because otherwise, you will not drive alignment down to the user level… The second axis we see is horizontal alignment across business, which drives how you select projects for automation in the first place, how you select technology, communicate requirements between business and IT, and ultimately how you communicate or track the value delivered by these initiatives back to the business.” –Frederic Meier, S.V.P., Sales, Camunda

3. Promote transparency and trust

Be open about automation goals, potential impacts, outcomes, and business value. Address potential concerns, such as planned job displacements, reorganizations, or new operational processes with clear messaging on the organizational benefits.

“You’ve got to offer up trust before anybody offers it back to you.” -Mike Hastie, Major Healthcare Insurer

4. Break down silos with a “win together” mindset

Encourage a culture where all teams work toward collective success, ensuring that departmental priorities do not hinder collaboration.

“Silos are there when there’s a fear of missing out, a fear of losing power or control or the organizational design in terms of boundaries and barriers. That’s when you create silos. But if you align everybody with a single goal/outcome—‘everybody wins or nobody wins’—the message becomes very easy. The silos break down, then they work together.” –Prashant Gaonkar

“You need a product that allows you to create alignment between business and IT. Our approach to process orchestration and automation is, of course, one where it’s the literal representation of what business wants when you talk about the BPMN process. It is also a visualization of what is actually being automated, and that allows you to give the business visibility back into an automated project. Now you can track results, you can visualize results, and you can speak the language of the business better.” –Frederic Meier

Manage proactively and inclusively

5. Take a “four-legged-table” approach

Think of product, tech, design, and business partners as four legs of a table. All four need to be even for the table to be functional.

“If you have one leg or a couple legs that are not in sync, then you’re not going to have a successful product development. So I think leadership setting the right tone, right culture from the top is key.” –Bhargav Trivedi, Senior Director of Software Engineering, Capital One

6. Cultivate “extreme ownership”

Encourage leaders and team members to take full responsibility for project success by proactively taking any steps necessary to make sure the project is done correctly.

“We all need to demonstrate that for a successful implementation… to say ‘I own this. I need to make this successful.’” –Bhargav Trivedi

7. Engage with empathy

Understand that the teams and stakeholders on your project have other priorities as well. Taking time to acknowledge their concerns and their perspective helps drive buy-in and reduce resistance.

“Different groups all have other priorities. You have to have empathy towards their priorities. You have to understand them.” –Prashant Gaonkar

“Put yourself in the shoes of your customer or your stakeholders who are going to be impacted by the project. Make sure that you think from their perspective… Make them feel that they are included in the process.” –Bhargav Trivedi

Structure your communications

8. Construct a collaboration framework

Define clear communication structures, decision-making roles, and engagement forums to keep teams aligned; for example, daily scrums, status reports, value-tracking meetings.

“When you start a big project where multiple stakeholders are involved, you have to set up a structure of how you’re going to communicate; the forums that you want to bring in; who is the decision maker for each of those forums; who is responsible; what kind of content are you going to talk about in each forum; and maximize efficiency across the board… What’s necessary for you will be determined by the nature of the work you are doing, the state of the product development you are in, then go from there. Having more forums in the beginning would not hurt, and you can pare it back once you have established trust and norms across the whole program and stakeholders.” –Bhargav Trivedi

9. Leverage metrics for fact-based discussions

Use KPIs and value-tracking frameworks to communicate impact, measure success, and create alignment around data-driven outcomes. Articulate the business value and impact on business teams with KPIs.

“If you’ve got metrics, you can start making the conversation fact-based. That always helps drive out a better conversation. When it’s very clear what you need to fix, that makes it easier for people to establish a goal and drive towards an outcome.” -Mike Hastie

“Focus on the business value and the KPIs you have been able to achieve. Articulate the actual impact to business teams and their KPIs by doing a value workshop and working with partners to articulate that. Once you do that, the business is going to understand the real impact the solution will have.” –Frederic Meir

Take advantage of new, AI-based tools

10. Adopt future-proof mindsets and technologies

Embrace AI, real-time intelligence, and process orchestration tools to enhance collaboration and efficiency while staying ahead of emerging tech trends.

“Everything is going to end up with AI in it. Let me give you a heads-up: If we don’t give our customer what they want, if we don’t deliver the value they want, if we don’t get the value they want, they will find their own technology to deliver it for them. We need to embrace new technologies, find the potential in them, leverage the potential, and not fall into the hype cycle. There is a huge opportunity for us to use tech to be the best versions of ourselves.” –Mike Hastie

Learn how Camunda helps business and IT teams collaborate better

Camunda is designed to help organizations collaboratively build better, more efficient automations and get to market faster. The platform uses open standards like business process model and notation (BPMN) and decision model and notation (DMN) to align teams with a common model and language. It also gets low-code and pro-code teams to unite on a clear, shared vision and outcome.

See how Camunda’s platform can help you accelerate transformation, and join us at the next CamundaCon to meet and learn from leading organizations that are achieving amazing transformations with process orchestration.

The post 10 Strategies to Improve Cross-Functional Collaboration on Process Orchestration and Automation Projects appeared first on Camunda.

While we do of course have an actual letter you can customize and email to your boss (or read aloud in person? Morph into a slide presentation? The choice is yours, really), maybe you want the highlights first.

Here are our insider tips for convincing your boss to send you (and your team?) to CamundaCon.

1. Describe it.

CamundaCon is in Amsterdam this May 14–15 (that’s a Wednesday and a Thursday) with a preconference the Tuesday before. In a nutshell, it’s a meeting of the minds about how to implement process orchestration in business.

Process orchestration and automation is a system for ensuring that the various tools and software the company uses work in tandem without a ton of manual interference. It’s about tying your systems together so that routine chores—updates, maintenance, or customer service tasks—are handled smoothly and with as much automation as possible from the beginning of the process to the end.

2. Explain why it helps the company.

Whether your company is already experimenting with adding AI into your orchestration or is just trying to visualize the sprints it would take to migrate from a legacy monolith to a more tool-agnostic system, you can learn about optimal next steps at CamundaCon.

You could:

• Compare products leading in the market with ones that are up and coming
• Learn how to use agentic process orchestration to optimize your business processes
• Hear about specific use cases and strategies from other development and business teams that have worked with process orchestration

3. Namedrop the speaker list.

You’ll be getting insight into how to level up your business processes with speakers from companies like Rabobank, T-Systems Austria, and NORD/LB. Not to mention a few of our own knowledgeable experts at Camunda—just to give you the inside scoop into how one process orchestration platform approaches end-to-end processes.

Whatever operational complexity has your company stumped, one of these people will be able to show you how they overcame it.

4. Highlight the in-person benefits.

Our online attendees have access to a lot of the conference, but in-person attendees definitely experience the most CamundaCon can offer. Select a few in-person-only events to mention to your boss, along with how they could benefit your organization.

For example, which masterclass would you like to attend if you could: AI orchestration, SAP enablement, or migration strategy? Don’t forget to mention that participating in the hackday event always means knowledge sharing and community building. And at the participant-driven Unconference, you could bring attention to topics and questions that your organization would specifically like to know more about.

5. Offer to share knowledge afterward.

For the cherry on top of the sundae, don’t forget to promise to share. Point out to your boss that you’ll be coming back with not only big-picture visions of what the company could achieve over time, but also best practices you can implement right away.

Of course, you could point out that groups of 5 or more get a 20% discount on tickets. After all, you’re just one person, and you can’t be in multiple talks at once, can you?

Process orchestration can look intimidating when you realize what it’s capable of achieving—an automated end-to-end process complete with a modeled roadmap, anyone? But small, immediate improvements can pave the way for larger, more complex goals. And you’ll be ready to share all of that with the rest of the company, just as soon as you get back from Amsterdam.

See you at CamundaCon!

The post Convince Your Boss to Send You to CamundaCon 2025 in Amsterdam appeared first on Camunda.

• Enhancing process visibility

• Reducing regular administrative tasks

• Modernizing all the stages and processes of interaction with a client or customer, from the initial contact to the conclusion of services

Tom Clark, assurance digital integration leader at RSM, and Ken Koch, forensic market leader at RSM/BDO, joined us at CamundaCon NYC 2024 to speak about their transformation journey. Together, they delved into how RSM embraced Camunda to improve process visibility, composability, and audit process efficiency. In their presentation, Tom and Ken discussed how RSM revamped its engagement lifecycle using Camunda, incorporating legacy solutions and creating an engagement ecosystem for improved efficiency—from client acceptance to closure.

Resolving inefficacies within siloed infrastructures

RSM, renowned for its industry-leading services, faced a daunting challenge: its legacy process management ecosystem consisted of 26 different applications that were not effectively communicating with each other.

This fragmentation led to potential inefficiencies, such as manual data transfers and a lack of visibility into the status of thousands of active customer journeys. Auditors and staff were bogged down with administrative tasks, detracting from client-focused work. Overall, the outdated engagement lifecycle threatened productivity and scalability.

Tom Clark recognized the need for change. “The existing system was complex and cumbersome, hindering our ability to deliver the level of service we aimed for,” he explained.

Ken Koch added, “Our teams were spending significant time on tasks that could be automated, which was not the best use of their expertise.”

Streamlining end-to-end processes with Camunda

RSM’s strategic initiative was to overhaul its audit process, boost productivity, and elevate client services. The firm turned to Camunda to replace the technology-driven process with an orchestrated, process-driven approach that leverages technology for optimal customer engagement and performance.

Camunda empowers organizations to fully leverage their existing resources while facilitating strategic transformations that elevate customer and employee experiences. Camunda’s intelligent process orchestration and automation platform helps organizations:

• Overcome the limitations of legacy systems
• Drive digital transformation
• Achieve long-term success by enhancing agility, efficiency, IT/business collaboration, and scalability.

In their presentation, “RSM – Legacy to Process Orchestration Journey,” Clark and Koch discuss how implementing Camunda at RSM achieved benefits like enhanced visibility, reduced admin tasks, modernized engagement, and increased efficiency.

Enhanced visibility into engagements

Camunda Optimize provided real-time insights into active engagements, enabling centralized monitoring and management without the need for manual check-ins. This transparency allowed anyone within the organization to quickly understand the current status of any engagements.

“What we’ve done with Camunda means anyone concerned can push a button and see the current status of everything. This means they don’t have to go out to that customer team and say, Hey, what’s going on with this engagement? Where are you in these steps? Do you have issues? That’s better for us and better for our customers.” – Ken Koch, Forensic Market Leader, RSM/BDO 

Reduced administrative tasks

Automating repetitive tasks significantly reduced time spent on administrative activities, freeing RSM to focus on adding value to client interactions.

In the first four months alone, RSM saved an estimated 720,000 hours during customer engagement, translating into substantial cost savings.

“We can take all this monolithic code, 26 applications, and wrap it into a single orchestrated end-to-end engagement life cycle. In our first four months, we had 9,000 customer engagements running through Camunda, and we’re looking at 80 hours per engagement of savings.” – Tom Clark, Assurance Digital Integration Leader, RSM

Modernized engagement lifecycle

RSM restructured its engagement lifecycle with Camunda, creating a future-ready engagement ecosystem that streamlined the entire process from client acceptance to engagement closure. Data normalization, modularity, and enhanced visibility facilitated this transformation.

“If we want to use agile technology and keep pace with business demand, we need people to be agile and processes to be agile. By creating a complete vision that talks about how this impacts people, technology, and processes and how it impacts the bottom line, through that analysis, I was able to show our leadership team that with the same headcount, we can process 20% more clients. And for us, that’s huge.” – Tom Clark, Assurance Digital Integration Leader, RSM

Increased capacity, savings, and training efficiency

The adoption of Camunda had a notable impact on RSM’s operations. Automating repetitive tasks and integrating applications into a single system led to considerable time savings, translating into cost savings.

As mentioned earlier, in just the first four months after implementing Camunda, RSM saved an estimated 720,000 hours across customer engagements. Training requirements for new hires were also reduced as processes became more streamlined and less complex.

“A lot of it’s about efficiencies and time savings. Previously, developers had to learn 26 tools, and they had to know in their heads about this one, then over here that one, but now if it’s orchestrated for them, and because of this training becomes far easier in the future.” – Tom Clark, Assurance Digital Integration Leader, RSM

Savings continue to accrue as RSM embeds further efficiencies into its processes. RSM expects process orchestration integration to extend beyond customer engagement, influencing auditors’ work and supporting services like consultations and resource assignments.

The project’s success has fostered a greater willingness within the wider organization to consider further process orchestration and automation solutions across other areas of business functionality.

Continuous improvement and agility

Implementing Camunda has been a significant step in modernizing RSM’s audit process, enhancing cross-company process visibility, greatly reducing manual and administrative tasks, and significantly simplifying the engagement lifecycle. The firm has laid a strong foundation for continuous improvement and agility, enabling it to:

• Adapt to future changes in technology (such as leveraging artificial intelligence integration) and business practices (such as changes in legislation or adopting regional banking standards)
• Roll out tested composable processes and orchestration to the broader global organization
• Better serve its customers

If you would like to know more about RSM’s transformative journey to create a future-proof customer engagement ecosystem, you can watch their CamundaCon presentation right here.

The post RSM Creates a Future-Proof Engagement Ecosystem with Camunda’s AI Orchestration appeared first on Camunda.

Banks today face mounting pressures

While digital transformation has been a buzzword for years, banks today face increasing challenges from demanding customer expectations, evolving compliance demands, and an ever-changing technology landscape. Our panel touched on several topics affecting digital transformation, with three major trends emerging as particularly impactful:

• The rise of AI and automation
• The shift toward open banking and modular architectures
• The growing imperative of cybersecurity and resilience.

Each of these areas presents opportunities and challenges for banks of any size.

1. AI and automation: balancing innovation with governance

Artificial intelligence is now an unavoidable topic in financial services, touching everything from customer interactions to fraud prevention. However, while AI offers potential efficiencies, it also creates significant governance challenges.

Parul described AI as a “double-edged sword,” noting, “What we need to watch out for is the challenge of how do you combine AI with current tech? How do you build the right governance around it? How do you handle the hype around AI agents?” She emphasized AI governance is the most important consideration for leadership. Banks must focus on governance to ensure responsible AI use.

One area where AI is making a significant impact is fraud detection and risk management. Min reminded the audience that AI can be leveraged for good, but it’s also being used by bad actors to create ways to defraud individual customers. “As technology innovates, it’s both sides—the commercial bank as well as the criminals—who are using that technology, and it’s becoming that much more difficult to identify, monitor, and stop risk.” This means banks must continually evolve their AI-driven security measures to outpace increasingly sophisticated threats.

AI is also transforming software development and operational processes. “I think in 2024, the hype started turning into something practical for people,” explained Michael. “We’re seeing more and more practical applications of AI technology being employed by specific business lines.” Yet, the day-to-day impact of AI on developers is still evolving.

2. Open banking and modular architectures: the path to agility and composability

The banking industry has traditionally been slow to embrace open source and modular systems, but that resistance is shifting. Open banking, API-first architectures, competition from fintechs, and continued adoption of cloud technology are driving interoperability and agility in banking technology.

Min explained that small financial institutions are benefiting from more accessible, open source technologies. “In the world of very small financial institutions, what’s driving change is that technology is more affordable, primarily through the open source side, the community-driven development.” As modular, API-driven solutions gain traction, smaller banks are better equipped to compete with larger players by leveraging flexible, cost-effective platforms.

However, regulatory concerns remain a hurdle. Even central banks remain cautious about cloud adoption due to security risks, Min noted. “Central banks are not letting their banks use cloud-based technology because they worry about all the security risks.” Despite this, the shift toward composability and open standards continues to trend as financial institutions seek to streamline operations and reduce costs while improving agility.

Parul also noted that the trend toward composability is enabling new partnerships between banks and fintechs. “Fintech used to be seen as a threat, but now you’ll see a lot of symbiotic relationships,” she explained. These partnerships—whether through hybrid models, white labeling, or private labeling—are reshaping how financial solutions are delivered, making composability, interoperability, and agility more critical than ever.

3. Cybersecurity and resilience: a never-ending battle

With financial services being a prime target for cyber threats, cybersecurity and resilience remain top priorities for banks.

As Michael pointed out, the focus has shifted from merely securing external perimeters to ensuring end-to-end security across the entire banking ecosystem. “The focus on cybersecurity has started shifting from securing the walls to securing everything within the ecosystem,” he said, emphasizing the need for investing continuously in cybersecurity education and technology.

Automation is also playing a growing role in strengthening security and resilience. Michael highlighted how automation helps mitigate risks: “If I see something that I have to do over and over again, that’s an opportunity to automate; things like scanning software, identifying threats, identifying outdated libraries.”

By deploying tools that automate threat detection, dependency management, and software security scanning, banks can improve resilience while reducing manual effort.

Actions banks can take to navigate these trends

As these trends continue to shape the banking landscape, financial institutions must take a proactive approach to transformation. The panelists agreed that a few key strategies can help banks stay ahead:

• Invest in AI governance: AI is here to stay, but its implementation must be carefully managed. Banks that can successfully balance innovation with governance will be better positioned to harness AI’s potential. Therefore, establishing governance frameworks and ensuring transparency in AI decision-making will be critical.
• Embrace open and composable architectures: Open standard, open architecture solutions are driving collaboration, composability, and interoperability. Banks should prioritize modularity to improve agility and scalability and consider partnerships with fintechs to accelerate innovation while reducing development costs.
• Prioritize cybersecurity and automation: Continuous education, automated security tools, and proactive threat detection will be essential for maintaining resilience in an increasingly hostile cybersecurity environment.
• Rationalize technology investments: Banks must carefully evaluate build-versus-buy decisions and avoid unnecessary technical debt. As Parul noted, “A huge amount of rationalization has to happen in banks” to modernize legacy systems and realize value today while preparing for tomorrow.
• Stay ahead of regulatory changes: Compliance is a key driver for change, as we’ve seen with SWIFT’s Cross-Border Payments Reporting Initiative and other initiatives. As banks modernize their core systems, adaptability to new technologies is essential.

With these strategies in mind, banks can position themselves to thrive in a marketplace that requires the ability to deliver personalized, real-time customer experiences and regulatory-compliant operations. By balancing innovation with governance, leveraging composable technologies, and strengthening cybersecurity, financial institutions can drive meaningful transformation while safeguarding customer trust.

Get more expert insights

Our panel had more thoughts to share on financial industry trends. Watch the session replay for a deeper dive into their discussion, and join us in person at the next CamundaCon to get the latest thinking from industry experts. For more insights on industry trends, read Sathya’s blog on his outlook for the financial industry in 2025.

The post 3 Key Trends Shaping the Future of Banking Technology appeared first on Camunda.

“We want our customers to be able to get their terminals online 24/7 with as little fuss as possible. We need the power to accommodate a significant market shift towards automation and self-service, enhancing our scalability and agility, and to handle future growth and inevitable increase in volume.”
—André Bal, Director of Supply Chain and Automation, Payter

In the fast-paced world of near-field communication (NFC) and cashless transactions, Payter is setting the bar high. The company has been laser-focused on perfecting its customer and payment terminal onboarding processes to keep up with an ever-growing demand for automation and self-service capabilities. Recognizing the need for seamless integration of digital and physical workflows, Payter turned to Camunda and our gold partner, Incentro, to create a robust back-end for its 24/7 global service platform.

“We’re looking at new territories, and scalability, adaptability, and composability are key. For each territory, there are specific banking certifications and standards, and we need to slot those in with minimum fuss. That’s the real power of Camunda: flexibility without needing a high-code solution where you have to build that into your code.”
—André Bal, Director of Supply Chain and Automation, Payter

Since becoming a Camunda partner in 2019, the cutting-edge digital services company Incentro has offered its international clients advanced solutions for organizing and automating business processes. This includes everything from creating processes to implementing them and continually improving them. With over twenty years of experience, Incentro is collaborating with Camunda to transform how companies work and interact with their customers.

Riding the wave of hypergrowth

The “BOAT” metaphor is introduced in the presentation to symbolize the advanced orchestration system Payter requires for its complex supply chain operations and readiness for the coming demand and customer expectations. Weegink explains that “BOAT” represents a process orchestration layer essential for automating Payter’s enterprise processes and how Camunda satisfies the requirements of Gartner’s benchmarks. Embracing the concept, Bal agrees that this orchestrated system they are developing with Camunda 8 is crucial for navigating Payter’s projected market growth and ensuring the company’s readiness for future challenges.

“In existing processes, everything touches everything else and works toward the same goal, so composability and the ability to reuse those processes allows us to expand and transition into more territories and areas of the business far more easily.”
—Floris Weegink, Field CTO, Incentro

Payter stands at the cutting edge of NFC and cashless technology, leading the charge in a market that is swiftly pivoting towards self-service and automation. The goal is clear: to scale up efficiently while managing an inevitable surge in volume and demand. In short, for Payter, riding the BOAT wave is a guideline for creating future-ready infrastructure and solutions.

Plain sailing with orchestration and automation

Through the implementation of Camunda’s process orchestration and automation platform, Payter has connected its enterprise resource planning (ERP) and terminal management systems with a customer-facing portal. This integration allows for a smooth, automated end-to-end process for configuring, deploying, and managing payment terminals.

Payter has harnessed the power of Camunda 8 to orchestrate and automate a multitude of operations, planning to leverage the latest in artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), business process management (BPM), and integration platform as a service (iPaaS). Low-code applications and RPA bots have been and will be instrumental in this transformation, enabling rapid application development and the automation of repetitive tasks.

According to Andre Bal, the results speak for themselves.

“We’ve gone down from a week to onboard a payment terminal to 10 minutes; I’ve even seen as little as 10 seconds!”
—Andre Bal, Director of Supply Chain and Automation, Payter

This drastic reduction in onboarding time from up to five business days to minutes is a testament to the power of Camunda’s process orchestration capabilities. It has granted Payter the agility and composability needed for future growth, ensuring a friction-free user experience and effectively managing growth without the overhead of disproportionately increasing staff numbers.

The future with Camunda

With rapid growth on the horizon, Payter is confidently preparing for its next evolutionary phase. The scalable tech stack means that Payter is ready to handle increased demands, ensuring processes can adapt and support global operations around the clock. Camunda brings modern capabilities to the table, such as end-to-end process orchestration and AI integration, in a cloud-native architecture that is both scalable and resilient.

Payter’s journey with Camunda and RPA has streamlined its onboarding process and positioned the company as a nimble, forward-thinking leader in the cashless technology space. Many leading technology companies are now using Camunda to streamline service-driven processes and focus on innovation, looking to a future where the requirements behind BOAT will be essential to staying competitive and offering a level of service that customers will expect as standard.

“We’re a tech company, and we want to leverage technology to its full potential. Now, if that road leads us to machine learning, and that’s definitely something we’re interested in. We’re ready.”
—Andre Bal, Director of Supply Chain and Automation, Payter

This strategic partnership has enabled Payter to deliver an improved customer experience, resulting in higher customer satisfaction and subsequent retention rates. As Payter continues to grow, its orchestrated approach between people, systems, and devices will remain pivotal to delivering efficient and innovative solutions to the market. With Camunda, Payter is future-ready, whatever that future may hold.

The post Payter Considers the Future of Business Orchestration and Automation Technologies appeared first on Camunda.

There is so much we’re excited to share and learn about all the innovation in the process orchestration and automation space this May in Amsterdam.

Where and when is CamundaCon 2025 Amsterdam?

You can join this conference in person at the beautiful Beurs van Berlage, Damrak 243, 1012 ZJ, Amsterdam, Netherlands, on May 14–15, 2025.

We’ve got an incredible experience lined up at the venue this year, but for our global audience, we will have an online-only version as well for virtual attendees.

You can register now for either option right here.

What’s on the agenda?

The full agenda is live right here, so be sure to check it out! We’ve pulled out a few highlights for you below to give you just a taste.

Speakers

As always, the agenda is packed with curated sessions, featuring multiple tracks so you can choose what interests you the most. You’ll hear from industry leaders at globally recognized organizations such as Swisscom, T-Systems, Rabobank, BT Group, HSBC, and more. You’ll also hear directly from the leadership team at Camunda, along with many of the Camundi who are designing and developing the future of process orchestration and automation every day.

Industry tables

At these industry tables (in-person only), you’ll have an opportunity to connect with fellow Camunda users in your industry as well as Camunda professionals, and engage in conversations tailored to industry-specific needs.

Masterclasses

For our in-person attendees, we’re offering a selection of three hands-on masterclasses. These are limited to a certain number of seats and already selling out, so don’t miss your chance! Dig deep into one of these three topics:

• AI orchestration, where you’ll master the art of coordinating AI agents and other AI technologies.
• SAP enablement, where you’ll learn all about Camunda’s SAP integration and how Camunda’s orchestration capabilities can enhance SAP.
• Build your own migration strategy, where you’ll learn about the value you can unlock in Camunda 8, the technical implications of migrating from Camunda 7 to Camunda 8, as well as common migration approaches so you map out your own journey.

Executive meetings

Meet with Camunda leaders like CEO Jakob Freund, CTO Daniel Meyer, or cofounder and chief technologist Bernd Ruecker for 1:1 conversations. These are available on both day 1 and day 2 of the conference. Reach out to your Camunda contact today to get your meeting scheduled.

Hackday

Come and get your hands dirty by building something new! In this hackday, you’ll collaborate in teams to craft exciting and engaging projects using Camunda. There will be two distinct challenges tailored for tech-savvy individuals as well as for visionary BPMN business enthusiasts. Be sure to sign up during registration for this in-person event, as seats are limited.

Unconference

A staple of Camunda Community events, this is a much-loved participant-driven event that is open to all in-person attendees. Collaborate with other attendees to drive the agenda, discuss a range of technical and business topics, and learn from other experts.

Aftershow party and networking

After wrapping up a busy first day of the conference, don’t forget about the afterparty! With music, food and drink, this is a lively and fun chance to relax and connect with other attendees.

How do I join?

So glad you asked! You can register for the event by clicking the button below. And be sure to bring your friends and colleagues, because groups of five and larger get 20% off right now. We can’t wait to see you there!

The post CamundaCon 2025 Amsterdam: What You Need to Know appeared first on Camunda.