Enabling the AI bank of the future
Safely embed agentic AI at scale to transform operations
Financial institutions face diverging priorities: deliver personalized experiences at scale to grow customer bases – and do so without expanding costs.
Everybody at the firm in some capacity uses our [Camunda-based] platform, whether that’s as a designer or implementer or as a recipient of human task that they engage with.
Co-head of Workflow Engineering, Goldman Sachs
Trusted by the world’s leading banks and financial institutions
Banks face compound challenges to scaling AI
The banking sector, despite high technology spending, experiences uneven labor productivity results. Banks also show slowing revenue and loan growth as the traditional boundaries blur and expose the largest profit pools to disruption.
Front-to-back complexity
Rewiring entire banking domains requires integrating legacy systems, emerging technology, and human expertise. Leading banks are transforming full domains, such as accounts, risk, and compliance, rather than deploying narrow AI use cases in isolation.
Strategy & execution gaps
Banks that excel in AI resist the temptation to launch narrow use cases, such as a chatbot or a conversational Q&A tool, in isolation. These might be fast to launch and potentially low-risk, but they won’t unlock material financial value.
Technology limitations
Building a comprehensive AI capability stack powered by multiagent systems requires transforming critical business areas. Traditional solutions cannot handle complex banking workflows with highly variable steps at massive scale.
Next era of AI opportunities in banking
Agentic AI has the potential to transform operations and free knowledge workers to focus on higher-value activities. Leading banks are moving beyond AI experimentation to rewire entire domains with agentic orchestration.
Financial crime
Prevent fraud and money laundering with real-time AI monitoring that coordinates multiple detection systems while reducing false positives and increasing accuracy.
Hyper-personalized Experiences
Improve differentiation and customer experiences with tailored financial support using customer data, AI models, and next-best-action services.
Dispute handling
Streamline routine disputes while escalating complex cases, reducing resolution time and growing loyal customer bases.
Risk assessment
Coordinate complex credit decisioning with multiagent systems to improve analyst productivity by 20-60% and win more customers.
Due diligence
Streamline KYC processes with AI document verification, reducing onboarding time by and costs 70% while maintaining compliance.
Payment investigations
Coordinate cross-border payment investigations with agentic orchestration to speed up time to resolution.
Start fast without starting from scratch
Use proven solution accelerators to speed up delivery of agentic banking processes. Then tailor every step to fit how your institution works.
“Camunda greatly reduced the need for custom code, decreased infrastructure costs, and streamlined compliance with non-functional requirements.”
Sean Webb, Product Manager
Capital One
Why leading global banks focus on orchestration
Banks that extract value from AI are making balanced investments that focus on orchestrating and embedding AI into business-critical processes.
Open by design
Unlike inflexible off-the-shelf solutions, platforms with open architecture let you integrate any technology or banking system—from decades-old COBOL-based core platforms to cloud-native services—using your developers‘ preferred tools and languages.
Orchestration beyond automation
Unlike task-centric tools or IT-focused service platforms, comprehensive process orchestration delivers both deterministic processes and non-deterministic (Agentic AI-driven) in critical, end-to-end processes that banking transformation demands.
Flexible building blocks
Instead of rigid, pre-built solutions, give your team a platform to create reusable process components that can be assembled to meet specific banking workflows and used by other domains without disrupting the business.
Enterprise-grade AI guardrails
Providing a control layer improves trust and provides visibility for responsible AI deployment with that maintains an audit trail of every action or decision without limiting innovation.
Resilient, scalable, and secure
Cloud-native architecture handles massive transaction volumes at low latencies even in complicated multi-region setups to ensure operational resilience during peak transactions.
„We want to reach the point where Camunda handles all our volumes. We expect this to be in the tens of millions of process instances, every single day. Camunda 8 is cloud-native, so we can add instances easily and always maintain enough headroom to handle an unexpected peak.”
Larisa Kvetnoy, MD Post Trade Technology
Barclays
Camunda advantage for banks
Seamless integration with control
Your firm needs to lead with the latest technology while maximizing the value of critical, decades-old legacy systems. Open architecture allows you to rewire critical processes without disruption using your developers’ favorite tooling.
- Connect internal and external AI models with core banking systems
- Intelligently include human-in-the-loop validation for decisions requiring oversight
- Maintain complete process auditability of every decision for regulatory compliance
- Deploy the latest industrial AI/ML tools needed to scale AI
Turn AI pilots into profits
Translating AI pilots into scalable, ROI-generating initiatives requires structured orchestration of people, systems, and data. Process orchestration speeds up the time to market for new capabilities, helping you outpace the competition.
- Visualize complex processes to identify optimal automation opportunities
- Align AI initiatives with broader strategic business objectives
- Create reusable process components that accelerate future implementations
- Quickly move from MVP to ROI by iteratively building AI capabilities in phases
Strategic transformation without disruption
Banking executives need to drive innovation while managing risk and maintaining business continuity. A flexible process orchestration platform allows for iterative modernization that de-risks AI initiatives.
- Establish a bold, bank-wide vision for AI across the enterprise – and deliver it
- Scale successful AI initiatives from pilots to enterprise-wide implementation
- Future-proof operations through composable architecture to adapt to any change
- Balance automation with human expertise where regulatory compliance demands oversight
„Empowering our workforce to have deeper conversations with customers is a benefit that has really resonated with folks.“
Stephen Donovan, Product Manager
Fidelity Investments
Orchestrating banking’s AI advantage
Learn how leading global banks and financial institutions are rewiring critical processes to reduce costs, improve experiences, and deliver new products faster.
FEATURED STORY
Discover how Goldman Sachs built an enterprise-grade innovation platform to optimize critical banking use cases.
Enabling Core Banking with a Centralized Automation Platform
Javier Sabino, Goldman Sachs
“Everybody at the firm in some capacity uses our [Camunda-based] platform, whether that’s as a designer or implementer or as a recipient of human task that they engage with.”
Co-head of Workflow Engineering
Goldman Sachs
Resources to increase organization-wide agility and innovation
Use our resources to help shape your strategy to deploy AI at scale and with less risk.
Start building your AI bank of the future
Banks that successfully orchestrate AI at scale create strategic distance from their peers. Will yours be next?
Discover how Camunda helps 9 of the top 10 global banks orchestrate AI at enterprise scale while maintaining control, visibility, and compliance.
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