Enabling the AI-powered insurer of the future
Safely scale agentic AI across your organization
Insurance executives face a myriad of pressures from climate events impacting costs to customers demanding better levels of care.
“We view process orchestration as foundational to our automation strategy, especially as it integrates every technology, and provides transparency, especially around AI.”
– Uwe Koch, HDI Insurance
A trusted partner of world-class insurance companies
Scaling AI requires a different approach
Insurance carriers face eroding profits despite heavy investment in technology. Rising claim severity, climate catastrophes, and disruption from InsurTechs threaten traditional models as customer demands continue increasing.
Dynamic process landscape
Insurance processes span a complex spectrum of scenarios—from routine policy renewals to catastrophes requiring human judgment.
Carriers often lack the visibility to identify where to embed AI to deliver the most value.
High-touch expectations
Policyholders expect experiences on par with retail and banking—intuitive, instant, and personalized.
Meeting these expectations requires aligning strategic objectives such as agentic AI with the technical reality powering it.
Legacy ecosystem limitations
Insurance carriers operate some of the most complex technology ecosystems in business—with policy, claims, billing, and agent systems dating back decades.
These mission-critical platforms weren’t designed for the next era of AI tech but can’t simply be replaced.
AI opportunities for insurance
Agentic process orchestration represents a massive shift from isolated automation towards a holistic, autonomous enterprise. Embedding agentic AI alongside human expertise offers insurance companies untapped potential.
Frictionless policyholder experiences
Create a digital workforce to coordinate all customer interactions across channels, anticipating needs or gaps in courage and proactively offering support to boost satisfaction.
Real-time risk assessment
Implement risk agents to continuously monitor, analyze, and reprice risk in real time, dynamically adjusting coverage and premiums based on weather, behavior, and market conditions.
Proactive lost prevention
Utilize weather data, IoT devices, and telematic monitoring systems to prevent damage from equipment failures or weather events to improve loss ratios.
Rapid claims resolution
Deploy agentic systems to independently handle the entire claims lifecycle from FNOL to negotiations and payments for 80% of cases.
Regulatory compliance
Turn regulatory change into an advantage with specialized agents that automatically identify non-compliance patterns and build regulatory reports.
Personalized protection
Offer coverage tailored to individual needs through AI-powered risk analysis and product configuration to create personalized policies.
Start fast without starting from scratch
Use proven solution accelerators to speed up delivery of agentic insurance processes with flexibility to meet your unique needs.
„We’ve cut down 35% of the time in processing the claims and reduced 30% cost per claim since we went live with Camunda.”
Shashi Ayachitam, IT Director
The Norfolk & Dedham Group® Insurance
Why progressive insurers choose process orchestration first
Forward-thinking carriers are breaking down operational silos with a strategic, unified approach to operationalizing AI across the enterprise.
Open, agile design
Unlike rigid off-the-shelf solutions, open architecture lets you blend any technology—from proprietary algorithms to third-party systems and data—using your preferred languages and existing tooling.
End-to-end orchestration
Process orchestration breaks down silos across the value chain to connect people, systems, and devices so you can blend deterministic processes and non-deterministic (agentic AI-driven) workflows.
Flexible building blocks
Give your team a platform to create reusable process components that can be assembled to meet specific banking workflows and used by other domains without disrupting the business.
Enterprise-grade AI guardrails
Instead of being locked in by vendor limitations, give your team a platform to create reusable process components that can be assembled by other domains to speed up delivery without interrupting the rhythm of business.
Resilient, scalable, and secure
Insurance demands fluctuate from weather events to seasonal renewals. A cloud-native process engine provides performance and resilience at any transaction volume–even lasting months or years.
“It worked immediately. In just 2½ days the team completed the POC, backend integration, output management integration, ERP contract process, and compiled documentation. The management presentation took us almost more time than the engineering.”
Dr. Eric Euerlings, Senior Integration Domain Architect
Helsana
The process orchestration advantage for carriers
Build a future proof platform for innovation
Process orchestration creates the bridge between legacy systems and emerging technology by connecting processes from end to end without disrupting the business.
- Connect core insurance systems with modern AI services using your preferred languages and tooling
- Rapidly test and deploy new models for underwriting, fraud, or the latest RAG and LLMs
- Automatically preserve a complete audit trail for every action and decision for regulatory compliance
- Reduce technical debt by decoupling process logic from application code to enable phased modernization approaches
Accelerate AI time to value
Business leaders face a triple threat of high costs, increasing demands, and the need to innovate to outpace competitors. Process orchestration reduces time to market for new capabilities by 45% and cuts the total cost of ownership.
- Visualize and optimize critical business processes across every domain from quoting through claims and payments
- Speed up innovation cycles by enabling business teams to design and refine processes without overloading IT partners
- Build components once, and reuse them in multiple processes or lines of business to speed up deployment cycles
- Monitor, measure, and improve processes to scale the value of AI capabilities
Control risk with strategic transformations
Insurance executives face industry disruption, boardroom pressures, and changing regulatory rules. A flexible process orchestration platform enables you to iteratively innovate and modernize while maintaining business continuity.
- Build a unified digital foundation that spans all lines of business and customer touchpoints across the value chain
- Scale successful AI initiatives from pilots to enterprise-wide implementation where you’re delivering the most value
- Future-proof operations through composable architecture to adapt to any change
- Maintain compliance by balancing human expertise and automation
„Camunda’s scalability addressed our company’s growth as we extended into multiple states, ensuring we are well-equipped for future expansions.”
Shashi Ayachitam, IT Director
The Norfolk & Dedham Group® Insurance
Creating a foundation for innovation in insurance
Learn how leading global insurance companies rethinking their approach to automation and orchestration to reduce overhead, improve policyholder experiences, and deliver innovation faster.
FEATURED STORY
Discover how Norfolk & Dedham enhanced operational efficiency and experiences by establishing a flexible foundation for digital transformation with Camunda.
Revitalizing Insurance Processes
Shashidar Ayachitam, Norfolk & Dedham Group
Streamlining claims from months to minutes at the U.S. Department of Veteran’s Affairs
How AXA transformed customer service with process orchestration
Learn More
Explore more customer examples redefining insurance with Camunda
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Start building your AI-powered insurance company
Discover how you can transform fragmented insurance processes into orchestrated, intelligent operations that predict and prevent losses while delighting policyholders.
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