AI-powered agility for the public sector
Deliver better services, cut costs, reduce wait times, and build trust. Bring AI into public sector processes to streamline operations and deliver experiences that meet rising citizen expectations.
Thanks to Camunda, we increased the automation rate by more than 65% and reduced average claim processing time by over one-third, with some claims completing processing the same day they were established.
United States Department of Veterans Affairs
Proven success in bringing efficiency to the public sector
Deliver better public services with AI-powered orchestration
Fragmented systems and manual workflows slow public agencies down. Process orchestration connects departments, and embedded AI improves verification, routing, and decisions—helping governments deliver better and more transparent services.
High Impact Use Cases
Citizen Case Resolution
AI agents sort service requests, validate documentation, and coordinate actions across agencies in real time.
Crisis Response Coordination
Coordinate AI agents to triage incidents, prioritize resources, and guide decision-making during fast-moving emergencies at scale.
Benefits Eligibility & Fraud Detection
Use AI to verify eligibility, flag anomalies, and speed up delivery while improving accuracy and fairness at scale.
Permitting & Licensing Automation
Embed AI into permitting and licensing to route reviews, reduce backlogs, and accelerate approvals at scale.
Streamline public services. Empower citizens.
Public service agencies are under pressure to deliver human-centric services. As citizens become increasingly demanding and budgets tighten, efficiency is critical.
When departments seamlessly work together, everyone feels the difference: citizens can easily access the services they need, and public employees can focus on what matters most – serving their communities.
Simplify complex citizen services
Navigating the complex web of people, systems, and devices is critical for public institutions.
Process orchestration tames complexity by simplifying complex processes to deliver human-centric services.
Use technology to your advantage
Public sector organizations need to adapt to evolving citizen needs.
Process orchestration optimizes citizen experience by streamlining diverse interactions, from case management and eligibility to fraud detection and trademark reviews.
Achieve more with less
Limited funding doesn’t have to mean limited options. Process orchestration offers a flexible, scalable solution for organizations, empowering them to achieve more with their existing toolset, without locking them into proprietary technology.
“We increased the automation rate by more than 65% and reduced average claim processing time by over one-third, with some claims completing processing the same day they were established. ”
5,525 full-time
resources worth of time saved over three years
95%
faster process completion time from automation with Camunda
20,000 hours
of development time saved
Public institutions choose Camunda to transform citizen services with efficient, future-ready processes
Moving away from inefficiency
Integrating isolated processes from end to end is key for faster, more effective public services. Camunda’s one-model approach helps organizations deliver on their promises by transforming workflows.Building tomorrow’s processes, together
Camunda provides a flexible, future-proof solution for public sector institutions, unlocking continuous progress by enabling them to adapt to evolving needs and meet citizen demands quickly.Connecting people, processes, and systems
Camunda helps align goals across the organization and connect employees with the right tools, enabling them to provide better services to citizens and focus on higher-value activities that require human interaction.
Best-in-class customer experiences
From enabling fast and efficient citizen services to providing critical support, our customers make a difference in the public sector.
Learn how public sector organizations use process orchestration to deliver best-in-class experiences
FEATURED STORY
How the city of Munich uses Camunda to streamline public administration and empower 1.5 million citizens with improved service delivery
Watch the video with Dirk Gernhardt & Rene Zarwel, from the Municipality of Munich
Why act now: Optimize efficiency for better value and service
Outdated technology stacks, siloed, inefficient processes, and a disconnect between IT and other functions result in frustrated citizens, employees, and rising costs.
Process orchestration helps public service organizations overcome these challenges and prepare for the future of citizen services.
Reduce employee burden
Manual tasks slow down employees, hindering productivity and morale. Talent is wasted on repetitive work rather than human connection.
Empower employees with automation by freeing up time for human interaction and strategic thinking.
Prevent rising costs
Improve citizen services
“Camunda allows us to automate processes that we couldn’t automate before, which need to integrate with many other systems. That was not easy to do with our prior solution.”
Accelerate your project with the help of our global network of experts
Our network of trusted partners can help you streamline your workflows and achieve your goals with Camunda.
Training & Documentation content
Helpful Guides
Get all step-by-step guides and reference docs to understand supported environments, releases, dependencies, and more.
On-Demand Training
Camunda Academy provides anyone with free, unlimited on-demand training on subjects like BPMN, DMN, and Camunda.
Resources to increase organization-wide productivity
Align Public Sector Processes with a High-Level Strategy
See public sector process examples, technical process metrics, and business process metrics you can use to measure success in this industry-specific guide.
Download guide
Transforming Citizen Services
Explore the path to a modernized public sector with process orchestration.
Download buyer’s guide
Camunda Compared to Alternatives
Understand the full process automation landscape and the different categories of tools available.
Download guide
Security at Camunda
Our top priorities are information security, privacy, and accessibility.
We comply with ISO/IEC 27001 standards, SOC 2 Type 2, and GDPR. If you need more detailed security information, please visit our Trust Center, where you can access our customer assurance packages.
