CAMUNDASUCCESS
Accelerate your process orchestration and automation journey with Camunda Success
With deep expertise in helping some of the world’s most successful businesses scale and transform, our team provides the guidance, best practices, and strategic insights needed to accelerate and unlock lasting business value for your organization.
Essential
Customer-led adoption with access to digital-experience resources.
Ideal for: Teams comfortable managing their own adoption journey.
Advanced
Customer-led adoption with expert guidance on-demand and elevated support for accelerated resolution.
Ideal for: Organizations that want the flexibility of self-service with periodic expert guidance.
Enterprise
Collaborative partnership to accelerate and optimize outcomes, paired with our most comprehensive support.
Ideal for: Enterprises orchestrating critical processes or undertaking long-term automation strategies.
Essential Success
This customer-led approach to Camunda adoption offers teams access to digital-experience resources to deliver value at your own pace.
- Digital onboarding and implementation guidance
- 3 named/trained support contacts
- 8×5 support; standard SLAs: 8 hr (L1), 8 hr (L2), 16 hr (L3) response times
- Access to Camunda Success Center
- Self-paced learning via Camunda Academy
- Continuous digital engagements along the adoption journey
- Invites to local/virtual events
- Best practices and insights from global Camunda Community
L1: Core failure, unusable system, L2: Use severely restricted, L3: Minor issues, feature requests
Advanced Success
This customer-led approach combines the flexibility of self-service while providing on-demand expert guidance and elevated support for accelerated resolution so you stay on track in your process orchestration and automation journey.
Essential Success plus:
- Proactive and on-demand expert guidance through our Success Desk
- 6 named/trained support contacts
- 24 x 7 support for (L1)
- Elevated SLAs: 2hr (L1), 8 hr (L2), 16 hr (L3) response times
- Access to L1 priority support hotline
- 10% discount on instructor led training, 25% off certification vouchers, and 10% off CamundaCon tickets
Enterprise Success
This deeply collaborative partnership is designed to accelerate, maximize, and sustain the value of process orchestration and automation in your business.
We work closely with your team to collaboratively define your adoption plan, empower your teams with technical best practices, and provide our most comprehensive support – accelerating time to value and ensuring your automation initiatives deliver measurable business impact.
Essential and Advanced, plus:
- Technical Account Manager (TAM)
- Customer Success Manager (CSM)
- Ongoing, personalized strategic and technical guidance
- Custom onboarding
- Unlimited named/trained support contacts
- 24 x 7 support for L1/L2 issues
- Enhanced SLAs: 30 min (L1), 2 hr (L2), 8 hr (L3) response times
- Access to L1/L2 priority support hotline
- 20% discount on instructor led training, 50% off certification vouchers, and20% off CamundaCon tickets
Compare Camunda Success plans
| Essential | Advanced | Enterprise | |
|---|---|---|---|
| Support service window | 8 × 5 | 24 × 7 (L1) | 24 × 7 (L1, L2) |
| Support response SLAs | 8 / 8 / 16 hr | 2 / 8 / 16 hr | 30 min / 2 / 8 hr |
| Support named, trained users | 3 | 6 | Unlimited |
| Support Hotline | ✕ | Core failure, unusable system (L1) | L1 or use severely restricted (L2) |
| Technical Account Management | ✕ | Success Desk | Technical Account Manager |
| Customer Success Management | ✕ | Success Desk | Customer Success Manager |
| Onboarding | Digital Self-Service | Assisted | Custom |
| Digital Experience | |||
| Camunda Academy | |||
| Instructor-led training | ✕ | 10% Discount | 20% Discount |
| Certification vouchers | ✕ | 25% Discount | 50% Discount |
| CamundaCon vouchers | ✕ | 10% Discount | 20% Discount |
| Ideal for | Teams comfortable managing their own adoption journey. | Organizations that want the flexibility of self-service with periodic expert guidance. | Enterprises orchestrating critical processes or undertaking long-term automation strategies. |
L1: Core failure, unusable system, L2: Use severely restricted, L3: Minor issues, feature requests
Enhance your journey with Accelerators and On-demand Services
Complement your Camunda Success experience with flexible on-demand services including private Instructor-Led Training, Solution Accelerators, Assurance Services, Experts-on-Demand and Platform Accelerators.
Helpful resources you can count on
Get answers and solutions to your questions quickly and from our team
Camunda Success Center
Central hub for problem-solving, collaboration, and case and account management
Documentation
Get help using our products
Training & Certification
Develop new skills, improve your team’s work, and complete projects faster
Support Requests
Submit bug reports and track open tickets
Support Announcements
Review support announcements, security notices, release updates, and more
Community Forums
Find answers, support, and inspiration from other Camunda users
