Rabobank to use Camunda to improve internal efficiency and customer experience
Berlin, Germany – Camunda, the leader in process orchestration, today announces it has partnered with Rabobank, a global cooperative bank with a presence in 37 countries, to further improve customer experience and optimize efficiency in delivering customer-facing software, security, and compliance. Camunda will provide advanced workflow capabilities to the bank, which will streamline both internal operations and customer-facing processes. In addition, Rabobank will be using Camunda to ensure compliance with data protection regulations, minimizing the risk of exposing sensitive customer data. The payments domain is the first in Rabobank to use Camunda, where it will be implemented in the sales journeys for current accounts.
The Rabobank team selected Camunda for its ability to integrate with the many external systems that are a part of the customer journey, as well as the internal systems employees use every day. Visibility into running and historical processes was another key differentiator for Camunda, as the team is now easily able to identify opportunities for process improvement. The team also wanted to leverage BPMN and DMN, business process and decision modeling standards, to help improve the collaboration and understanding between business and IT. Furthermore, Camunda’s developer-friendly tooling enables Rabobank’s development team to get up and running quickly.
Last week, the first internal case-management flow, orchestrated by Camunda, went to production.
Louwris Wernink, IT Lead Payment, Rabobank said: “At the moment our front-end is taking care of a lot of the orchestration of our sales architecture. When we need to make a change in our user interface, it can take quite some time, because a lot of business logic is integrated in the front-end. Moving this logic and orchestration to Camunda will simplify our front-end, and with that, decrease our time to market. Using Camunda’s technology, we can handle complex processes with different kinds of endpoints more efficiently.”
Frederic Meier, senior vice president, sales, Camunda, added: “Financial services organizations like Rabobank are turning to process orchestration to not only achieve operational excellence, but also remain compliant with ever-changing global regulations. We are proud to partner with Rabobank to help the company further improve its customer experience, internal operations, and security capabilities with our process orchestration solution.”
About Rabobank
Rabobank is an international financial services provider operating based on cooperative principles. It offers retail banking, wholesale banking, private banking, leasing and real estate services. As a cooperative bank, Rabobank puts customers’ interests first in its services. Rabobank is committed to being a leading customer-focused cooperative bank in the Netherlands and a leading food and agri bank worldwide. Rabobank employed 49,000 FTE per 31 December 2023. Rabobank Group is active in 37 countries. For more information about the Rabobank Group go to rabobank.com.
About Camunda
Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation. To learn more visit camunda.com.
