During CamundaCon New York, 2024, Andre Bal, Director of Supply Chain and Automation at Payter, and Floris Weegink, Field CTO at Incentro, took to our stage to discuss the future of process orchestration and the Camunda advantage. Using the analogy of Gartner’s business orchestration and automation technologies (BOAT) category, the duo spoke at length about preparing for the busy future of near-field communication (NFC) and cashless technology. They talked about giving their customers the necessary onboarding experience for payment terminal setup now and making preparations for tomorrow.
“We want our customers to be able to get their terminals online 24/7 with as little fuss as possible. We need the power to accommodate a significant market shift towards automation and self-service, enhancing our scalability and agility, and to handle future growth and inevitable increase in volume.”
—André Bal, Director of Supply Chain and Automation, Payter
In the fast-paced world of near-field communication (NFC) and cashless transactions, Payter is setting the bar high. The company has been laser-focused on perfecting its customer and payment terminal onboarding processes to keep up with an ever-growing demand for automation and self-service capabilities. Recognizing the need for seamless integration of digital and physical workflows, Payter turned to Camunda and our gold partner, Incentro, to create a robust back-end for its 24/7 global service platform.
“We’re looking at new territories, and scalability, adaptability, and composability are key. For each territory, there are specific banking certifications and standards, and we need to slot those in with minimum fuss. That’s the real power of Camunda: flexibility without needing a high-code solution where you have to build that into your code.”
—André Bal, Director of Supply Chain and Automation, Payter
Since becoming a Camunda partner in 2019, the cutting-edge digital services company Incentro has offered its international clients advanced solutions for organizing and automating business processes. This includes everything from creating processes to implementing them and continually improving them. With over twenty years of experience, Incentro is collaborating with Camunda to transform how companies work and interact with their customers.
Riding the wave of hypergrowth
The “BOAT” metaphor is introduced in the presentation to symbolize the advanced orchestration system Payter requires for its complex supply chain operations and readiness for the coming demand and customer expectations. Weegink explains that “BOAT” represents a process orchestration layer essential for automating Payter’s enterprise processes and how Camunda satisfies the requirements of Gartner’s benchmarks. Embracing the concept, Bal agrees that this orchestrated system they are developing with Camunda 8 is crucial for navigating Payter’s projected market growth and ensuring the company’s readiness for future challenges.
“In existing processes, everything touches everything else and works toward the same goal, so composability and the ability to reuse those processes allows us to expand and transition into more territories and areas of the business far more easily.”
—Floris Weegink, Field CTO, Incentro
Payter stands at the cutting edge of NFC and cashless technology, leading the charge in a market that is swiftly pivoting towards self-service and automation. The goal is clear: to scale up efficiently while managing an inevitable surge in volume and demand. In short, for Payter, riding the BOAT wave is a guideline for creating future-ready infrastructure and solutions.
Plain sailing with orchestration and automation
Through the implementation of Camunda’s process orchestration and automation platform, Payter has connected its enterprise resource planning (ERP) and terminal management systems with a customer-facing portal. This integration allows for a smooth, automated end-to-end process for configuring, deploying, and managing payment terminals.
Payter has harnessed the power of Camunda 8 to orchestrate and automate a multitude of operations, planning to leverage the latest in artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), business process management (BPM), and integration platform as a service (iPaaS). Low-code applications and RPA bots have been and will be instrumental in this transformation, enabling rapid application development and the automation of repetitive tasks.
According to Andre Bal, the results speak for themselves.
“We’ve gone down from a week to onboard a payment terminal to 10 minutes; I’ve even seen as little as 10 seconds!”
—Andre Bal, Director of Supply Chain and Automation, Payter
This drastic reduction in onboarding time from up to five business days to minutes is a testament to the power of Camunda’s process orchestration capabilities. It has granted Payter the agility and composability needed for future growth, ensuring a friction-free user experience and effectively managing growth without the overhead of disproportionately increasing staff numbers.
The future with Camunda
With rapid growth on the horizon, Payter is confidently preparing for its next evolutionary phase. The scalable tech stack means that Payter is ready to handle increased demands, ensuring processes can adapt and support global operations around the clock. Camunda brings modern capabilities to the table, such as end-to-end process orchestration and AI integration, in a cloud-native architecture that is both scalable and resilient.
Payter’s journey with Camunda and RPA has streamlined its onboarding process and positioned the company as a nimble, forward-thinking leader in the cashless technology space. Many leading technology companies are now using Camunda to streamline service-driven processes and focus on innovation, looking to a future where the requirements behind BOAT will be essential to staying competitive and offering a level of service that customers will expect as standard.
“We’re a tech company, and we want to leverage technology to its full potential. Now, if that road leads us to machine learning, and that’s definitely something we’re interested in. We’re ready.”
—Andre Bal, Director of Supply Chain and Automation, Payter
This strategic partnership has enabled Payter to deliver an improved customer experience, resulting in higher customer satisfaction and subsequent retention rates. As Payter continues to grow, its orchestrated approach between people, systems, and devices will remain pivotal to delivering efficient and innovative solutions to the market. With Camunda, Payter is future-ready, whatever that future may hold.
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